Head of Operations, Checkatrade
Trade Lifecycle
More information about location
4 days a week in office
Online marketplace for home improvements and repairs
Be an early applicant
Online marketplace for home improvements and repairs
201-500 employees
Be an early applicant
More information about location
4 days a week in office
201-500 employees
Company mission
To be a modern online marketplace working towards becoming the trusted foundation of every home by connecting people with trades and tools to make home improvements easy.
Role
Who you are
- 7–10 years in operational leadership across CX, RevOps, lifecycle or collections. You’ve managed UK and offshore teams, including BPOs
- A track record of transformation. You’ve scaled or turned around teams, processes, or full functions
- Data confidence. You’re fluent in SQL, Sheets, and Looker and use them to drive performance, not just measure it
- Commercial edge. You’ve worked with revenue levers like churn, recovery, or payment compliance and you’ve moved the dial
- Systems thinking. You get scalable design, love automation, and ask: “Can this run without us?”
- People-first leadership. You’re hands-on, build trust fast, and know how to bring clarity in chaos
- Grit and pace. You’re comfortable in the messy middle where decisions are fast, problems are complex, and the path isn’t always clear
What the job involves
- We’re looking for a strategic operator; someone who can stabilise and lead critical trade lifecycle functions today, while continuously evolving how we operate for scale and margin tomorrow
- This isn’t a role for passengers - it’s for someone who thrives in complexity, drives results, and wants to leave a legacy
- You’ll lead and scale the full post-sale trade lifecycle at Checkatrade
- That means owning performance across Credit Operations, Retention, and adjacent revenue-critical workflows with a mandate to improve what works, redesign what doesn’t, and evolve the operating model as we grow
- Own the end-to-end transformation of post-sale trade ops; fix what’s not working, scale what is, and design what’s next
- Own performance across Credit Control, Retention, and other post-sale trade workflows. You’ll drive revenue recovery, reduce churn, and keep payments on track with relentless focus on performance and impact
- Redesign key processes: saves, collections, renewals, recovery, for speed, accuracy, and automation. You’ll partner with Product, Data, and Ops to get it done
- Build and lead a high-performing team. Directly manage our UK leads. Indirectly lead 20–30+ offshore FTEs across our BPO partners
- Own the numbers. You’ll run daily, weekly, and strategic reporting using Sheets, SQL, and Looker - no waiting on analysts here
- Continuously assess and evolve our post-sale operating model: identifying gaps, unlocking efficiencies, and standing up new capabilities where needed to support scale, margin, and revenue protection
- Embed a culture of ownership and high performance. Scorecards, QA, progression paths,all driven by you
- Be a go-to for lifecycle ops. You’ll represent this function in forums across Commercial, Sales, Product, and Exec
Salary benchmarks
Our take
Checkatrade created the online market for searching, engaging, and reviewing tradespeople back when the digital age was just beginning. Now a household name, it's on a huge growth journey to once again lead the market in every home improvement project seamlessly for both consumers and tradespeople, through its end-to-end digital marketplace. Put simply, Checkatrade connects people with highly skilled, quality tradespeople - and the trades with the tools they need to do their jobs.
Checkatrade has ambitious plans for expansion and innovation. It offers the agility of a start-up with the reassurance of an established organisation and has a team of more than 500 working flexibility from both Portsmouth and its R&D Hub in the heart of Kings Cross.
Recent initiatives such as launching a new quoting and invoicing tool, demonstrate its ongoing efforts to continuously improve user experience and streamline and automate operations for both consumers and trades. The company has made sure it stands out against its competitors with its commitment to trust and quality, raising standards and its dedication to customer satisfaction.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"Checkatrade is changing how our business works, moving from a directory to a marketplace, and this comes with it a huge amount of opportunities to..."
Company benefits
- 💰 Annual company wide bonus plan - when company wins, we all win
- 💷 Wellness cashplan- Claim back money on opticians, dentists and hospital stays so you can keep your health in check.
- 👩⚕️ 24/7 Online GP Service - Health App
- 💪 Gym membership - Pure gym membership
- 🛍️ Discounts and cashback for 100s of retailers across the UK
- 👛 Dayforce Wallet - On Demand Pay. Access your pay as soon as it's been earned with no cost!
- 🚗 Electric Vehicle Salary Sacrifice Scheme
- 💻 Smart Tech Scheme - get the gadgets you want whilst spreading the payments interest free for up to 24 months
- 😋 Free food & Drinks
- 🎉 Company events
- 🗎 Life assurance
- 🏥 Private Medical - depending on the role you may qualify for a PMI
- 👵🏽 Pension - 4%
- 👶🏿 26 Weeks full maternity pay
- 👶🏼 4 Weeks paternity pay
- 🏖️ Buy and sell holiday
- 🎗️ Charity leave - How does one week every year to support a cause close to you in addition to your annual leave sound?
- 👥 Recommend a friend scheme
- 📱 Mobile Phone Allowance
- 🧒 Workplace Nursery scheme- committed to helping ease that financial pressure for our valued employees
Company values
- Be All In: We are moving at pace – enjoy the journey, embrace the opportunity and own the outcome
- Always Customer Obsessed: We are testing and learning together – listen to our customer insights continuously and evolve our approach
- Do The Right Thing: We work with integrity in everything we do – do the right thing for our team and customers
- Be Bold: We are ambitious and think big – speak up and go direct to deliver our mission together
- Get It Done: We are here for exceptional outcomes – have a bias for action to deliver them
Company HQ
Islington, London, UK
Articles
Diversity, Equity & Inclusion at Checkatrade
Jo Agar (Internal Communications Manager )
- We are all about positive action and promote Equality, Diversity, and Inclusion. Whether it’s creating awareness of the benefits of a diverse and inclusive workforce, to having the right policies, processes, and training in place, we are committed to making sure that at Checkatrade each individual feels valued and accepted. We have task forces to drive our D&I agenda, we have initiatives in play to support employee wellbeing and we run regular engagement surveys to track employee satisfaction too and take action on responses.
- We’re proud to say that women make up 26% of our total tech workforce and 35% of our senior leadership team. We have an established “Women In Tech” network, who are supported to explore their tech careers and grow their influence and networks. We’re for everyone and we build together for our customers.
- We partner with She Can Code to actively drive diversity hiring.
- We run an in-house mentoring scheme aimed to support your growth with us.
- We value diverse ideas, innovation, and are focussed on inclusivity. We take a tech-first approach to removing barriers to success for our people, our consumers, and our trade members.
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