Intake Coordinator, Transcarent
Bilingual
$22—$23 USD per hour
More information about location
Consumer-directed health and care experience
Job no longer available
Consumer-directed health and care experience
201-500 employees
Job no longer available
$22—$23 USD per hour
More information about location
201-500 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- 1 year of experience in a customer service and/or sales call center role
- Verifiable strong ability to influence
- Ability to work effectively in a team environment
- Strong critical thinking and problem-solving skills
- Ability to effectively organize work activities to meet deadlines
- A “delight the customer” attitude
- Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently
- Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times
- Excellent communication skills (spoken and written); comfortable talking on the phone for extended periods of time and replying to emails in a timely manner
- Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily
- A designated, distraction-free home office space with ability to hard wire connect to high-speed internet (no Wi-Fi)
What the job involves
- Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood
- Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps
- Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment
- Offer member guidance, including verification of benefits
- Ask probing questions to recognize additional patient needs
- Partner with internal clinical professionals in providing member guidance
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
- Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holiday)
- May or will work evening/overnight shifts on a rotating schedule
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality and increased friction, as opposed to self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and partnering with Walmart, and now serves over a million members across the US. With a substantial amount of funding, Transcarent has entered the world of healthcare Unicorns.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo and Founder & Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(COO, not founder)Qualified pharmacist with experience as a Vice President at Evenorth and Express Scripts prior to being made COO for Transcarent.
Praful Kaul
(CTO, not founder)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering prior to becoming CTO for Transcarent.
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