Senior Analyst of Strategy and Operations, Twilio

• 3+ years experience including roles in a fast-paced, highly analytical environment, for instance: technology/media, management consulting, or investment banking
• Analytical and structured thinking with clear and compelling communication skills
• Drive insight through data and help people make sense of complex, multi-pronged issues
• You have played a part in successful delivery of complex, multi-stakeholder projects
• You are excited about rolling up your sleeves and getting stuff done
• You are metrics driven and know how to leverage data insights to inform decisions
• You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements
• Bachelor’s Degree or equivalent years' of experience

Desirable

• We are seeking a Strategy & Operations Senior Analyst for our Strategic Initiatives team to support data-driven decisionmaking and provide critical research and thinking to shape our cohesive GTM strategy and drive key cross-functional projects for Twilio
• The Strategic Initiatives team in our GTM Strategy and Operations function provides strategic, operational and analytical support to our Chief Revenue Officer and GTM leadership. In this role, you will drive data analysis and research including business performance analysis, market research and benchmarking, and organizational analysis
• You will help our leadership see around corners to drive both our higher-level strategic decisions, such as our market and growth strategy, as well as support targeted strategic initiatives. You will have your finger on the pulse of key internal and external data such as how our GTM growth engine is performing across key bets as well as where competitors are going and what the market landscape looks like to help advise our strategy
• You will also help plan and manage critical cross-functional projects and strategic initiatives from end to end. We are looking for someone who thrives at tackling ambiguous questions or problems with critical thinking, structured analysis, rigorous project planning and clear executive communications
• Take white space questions or problems and develop analytical frameworks, approaches and project plans to frame solutions and recommendations
• Perform a broad range of quantitative and qualitative analyses across internal financial, sales, and product data as well as analyze market and competitive trends to help assess our opportunities, traction and investments
• Translate analysis into clear insights and executive-level presentations to inform Twilio’s GTM strategy and decision-making
• Support and manage strategic projects and initiatives to operationalize our GTM strategy across the business, working across functions such as marketing, finance, and R&D as needed
• Develop clear power-points and documents for executive and organization-wide audiences that distill complex data analysis into digestible and actionable recommendations

• Applications for this role are intended to be accepted until March 30, 2025 but may change based on business needs

• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Variety of snacks, drinks, and catered meals in each of our locations
• Work from home opportunities

Total funding: $250.7m

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.