Senior Technical Writer, Spectro Cloud

• Due to federal data access requirements tied to specific responsibilities, only U.S. citizens are eligible for this role
• U.S. citizenship
• Excellent communication skills
• A self-starter with the ability to dive into technical features by themselves and create documentation
• Experience in analyzing information architecture and restructuring content
• 4+ years of experience as a technical writer
• Experience with Docs-as-Code processes
• Able to coach and mentor other technical writers
• Comfortable writing in Markdown
• Comfortable using developer tools such as git, CLIs, Docker, and GitHub
• Familiar with containers and Kubernetes
• Comfortable working in a remote setting and with a remote-first culture
• Experience with infrastructure providers (AWS, Azure, GCP, VMware)
• Comfortable creating diagrams and visual resources to help the learning process
• Displays a passion for learning and exploring new technologies

Desirable

• The Spectro Cloud Documentation & Education team is looking for a Senior Technical Writer to join our experienced team of technical writers and education engineers
• We are looking for someone with a strong technical background to contribute to our documentation and provide the best user experience with Palette, our Kubernetes management platform
• As a Technical Writer, you will focus on creating user-friendly content that meets our customers’ needs and concerns
• In your day-to-day, you will work closely with developers, engineers, and other technical staff to understand and document the technology and software that we build at Spectro Cloud
• You will create reference material, diagrams, and how-tos for our practitioners to help them gain a deeper understanding of the product
• We believe in team and individual ownership, so you will work alongside other team members to build expertise in a product area
• We are a technical product, and as a result, we are looking for individuals who are comfortable with developer workflows and using the same tools as developers: git, Kubernetes, command line interfaces, GitHub, containers, Docker, cloud providers, and Terraform
• The Documentation & Education team works closely with the Product, Engineering, and Support teams to ensure we provide accurate and complete feature documentation that serves our customers' real needs
• Senior Technical Writers leverage their extensive technical and writing skills to educate prospective customers by creating clear, concise documentation representative of their workflows and concerns
• Create clear, in-depth how-to guides and feature documentation that helps users understand and use product features, leveraging real-world scenarios, customer use cases, and product workflows
• Conduct hands-on testing, experimentation, and independent research to gain deep, first-hand product knowledge. Identify and document edge cases, limitations, and feature updates to ensure technical accuracy and completeness
• Collaborate closely with product managers, developers, engineers, QA, and UX to gather and validate technical information, clarify complex functionality, and stay aligned with evolving product roadmaps
• Author technical blogs, release notes, and long-form content that explain product innovations and industry trends, supporting Spectro Cloud’s developer engagement
• Champion user-first documentation practices by advocating for accessible, inclusive, and task-oriented content
• Define and maintain content standards, templates, and voice/tone guidelines to ensure consistency across documentation
• Mentor and support junior or mid-level technical writers, providing feedback on their work, sharing best practices, and helping them develop their technical and editorial skills, fostering a culture of collaboration and continuous learning
• Refactor and enhance documentation information architecture to improve content organization, navigation, and discoverability across the Docs site
• Take ownership of high-impact documentation projects end-to-end, including planning, coordination, writing, and review

• We usually respond within a week
• Your time is valuable, so we want to ensure we respect your time and the effort you put into the hiring process
• The interview process is divided into four sections: a screening interview, a technical interview, a writing and information architecture discussion, and a culture and team fit interview
• Screening Interview - this is a 30-minute interview where we verify if we are a good fit for each other. We’ll be asking questions to learn more about your career experience and your technical educator skills
• Technical Interview - a 60-minute interview where we verify your technical teaching capability, writing skills, and technical knowledge
• We use a writing assignment to validate your teaching and writing capabilities. The writing assignment is not a pass or fail but instead utilized as an indicator to help us understand your current abilities
• Writing & Information Architecture - a 45-minute interview where we review your understanding of composing, writing, and structuring information
• Culture/Team Interview - this is another 45-minute interview. The questions here focus on your experience working in a team setting
• Other questions check for organizational core values and culture fit
• Q&A with Product - this is a 30-minute information chat with one of our PMs. This stage is an excellent opportunity to ask questions about the team, the product and Spectro Cloud as a whole