Account Manager, Brandwatch
$70k
More information about location
Digital consumer intelligence company
Be an early applicant
Digital consumer intelligence company
1001+ employees
Be an early applicant
$70k
More information about location
1001+ employees
Company mission
To build a new kind of enterprise intelligence that helps marketers find smart, fast, insightful answers at scale and at speed.
Role
Who you are
- 3–5+ years of experience in account management, customer success, or client services, ideally within the marketing, SaaS, media, or technology industry
- Familiarity with agency network structures (holding companies, affiliate agencies, and independent agencies) and agency dynamics
- Strong relationship-building and communication skills, with the ability to engage cross-functional agency teams
- Experience managing renewal processes and identifying expansion opportunities within existing accounts
- Organized and detail-oriented with strong account planning, pipeline management, and forecasting skills
- Proficient in CRM tools (e.g., Salesforce) and account documentation best practices
- Ability to thrive in a fast-paced, client-facing role with a solutions-oriented mindset
- Willingness to travel for client meetings and industry events as needed
What the job involves
- The Account Manager, Agency Portfolio is responsible for managing and growing a portfolio of agency accounts, driving retention and expansion by strengthening relationships and identifying growth opportunities within assigned agency partners
- This role will focus on delivering exceptional client service, maintaining high renewal rates, and supporting broader agency growth initiatives in collaboration with leadership
- Own day-to-day account management for a portfolio of assigned agency accounts, ensuring client satisfaction, platform adoption, and contract renewals
- Build and maintain relationships with key stakeholders across departments (Brand, Comms, Digital, Strategy, Media, Analytics) to drive retention and identify growth opportunities
- Drive renewal negotiations with the goal of increasing contract value through incremental upsell opportunities
- Proactively identify white space within assigned agencies for potential expansion opportunities and collaborate with leadership on outbound strategies where appropriate
- Provide accurate and timely forecasts related to renewals, expansion opportunities, and potential risks across your book of business
- Attend industry networking events (virtual and in-person) to maintain relationships and stay informed on agency trends and needs
- Maintain updated account documentation, stakeholder maps, and account plans to ensure strategic alignment and continuity across the team
- Act as a trusted advisor to agency clients, offering best practices, training, and strategic guidance to maximize the value of our solutions
Our take
Brandwatch's subscription-based social intelligence service boasts thousands of clients, including Unilever, Whirlpool, British Airways, Walmart and Dell.
The company has pivoted from its initial mission of improving marketers' ROI with social listening to a more ambitious one: 'building a new kind of intelligence'. The pivot comes after its merger with former main rival, Crimson Hexagon and its acquisition with PR and media software company Cision.
The company is positioning itself to help big brands to use social data, among many other types, to make deep-acting business decisions. This is opening up an even larger market for its services, with two-thirds of the Forbes 100 companies as clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2015
$33m
SERIES C
May 2014
$22m
SERIES B
Total funding: $64.4m
Company benefits
- Medical, dental, vision
- Life & disability insurance
- 401(k) with company match
- Laptop
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
- Monthly company events/bonding
- PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
- Casual work environment with amazing co-workers
Company HQ
Brighton, UK
Leadership
Cali Tran
(President & CEO, not founder)Previously worked as the company's CCO before becoming CEO. Current CEO of Cision. Former President & CBO of Centerfield, and was President & CEO of Valassis.
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