Customer Success Manager, Prolific
Academic
High-quality human-powered data at scale
Open for applications
High-quality human-powered data at scale
101-200 employees
Open for applications
101-200 employees
Company mission
To accelerate human understanding.
Role
Who you are
- Experience working with academic researchers, higher education institutions, or public sector organizations
- Proven track record of exceeding expectations against commercial targets in a customer-facing role in a B2B technology company (customer success, sales)
- Demonstrated ability to build and manage a network of contacts within academia, starting from cold outreach
- Great listening and communication skills, ability to build strong relationships with customers
- Proven track record of initiating and leading successful growth and retention initiatives, working with a cross-functional team
- A desire to grow and learn fast
- Energized when speaking face-to-face & running workshops
- A personal interest in research
What the job involves
- As an Academic Customer Success Manager at Prolific, you will develop existing relationships with academic researchers and proactively source new relationships with key stakeholders across US institutions
- Your primary goal will be to drive adoption and increase revenue by identifying and engaging potential customers through outreach, meeting them face-to-face, developing deep insights into their institutional and research needs, and expanding Prolific’s reach within target institutions
- You will identify opportunities to engage new researchers and teams, facilitate feature adoption, and support studies on-site. Working closely with colleagues across the business, you’ll ensure that customer feedback is relayed to internal teams, playing a key role in Prolific’s growth within the US academic market
- Define and implement strategies to achieve product usage, revenue growth, and customer satisfaction goals through key customer retention and expansion
- Cultivate relationships with high-potential academic customers, proactively sourcing and developing new contacts within target institutions via 1:1 outreach, networking, events, and marketing initiatives
- Engage wider buying committees within academic institutions (e.g., procurement, finance, IT) to explore committed contract opportunities
- Develop and execute initiatives to increase Prolific's visibility and awareness at selected academic institutions in the USA
- Manage bid responses for projects and Statements of Work (SOWs) within your named account list
- Advocate for customer needs internally, and maintain feedback loops between Customer Success and Product R&D teams
- Collaborate with UK-based Academic colleagues to manage and grow the overall Academic book of business
Salary benchmarks
Our take
Founded in 2014, Prolific is a marketplace and data analysis company that provides researchers with a network of test participants. From eye-tracking to human-facing AI applications, Prolific’s network acts as both a recruiter for test participants and as a marketplace for researchers scientists to hire said participants.
Founded in 2014, it’s already used by the likes of Google, Stanford, Oxford and Kings College London Universities to test new AI products, providing “stress tests” for its clients. Prolific’s user base now counts over 2000 potential test subjects, whilst researchers leverage its network to launch surveys, tests and evaluation tasks every 2 minutes.
An indicator of Prolific’s success is maintaining of profitability for years after its initial Y Combinator investment. In 2024, it raised $32 million in Series A to maintain its healthy position. This funding will allow it to expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2023
$33.4m
Series A
Total funding: $33.4m
Company benefits
- Bank holiday swaps
- Enhanced sick pay
- L&D budget – £1000 per year
- 25 days annual leave + bank holidays
Company values
- We win together
- We care deeply about our customers
- We make every minute count
- We're optimistic and find a way
- We embrace change
- We aim high
Company HQ
Kings Cross, London, UK
Leadership
Phelim Bradley
(Co-Founder & CEO)Currently also Venture Partner at Pioneer Fund. Previously Dphil at Wellcome Trust Centre for Human Genetics, Bioinformatics Intern at Illumina and MPhil of Computer Biology at University of Cambridge.
Diversity, Equity & Inclusion at Prolific
- At Prolific, we want all of our employees, researchers, and participants to be included and so we commit to having ongoing discussions about diversity and inclusion and regularly look at areas where we can improve. This policy aims to: - treat all our employees fairly and respectfully, regardless of their job status, location, or work hours ⏰ - avoid any illegal discrimination based on age, disability, gender, gender identity, marriage or civil partnership, pregnancy and maternity, race or ethnicity, religion or belief, sexual orientation, and traveler status. These are protected by the UK Equality Act (2010), Ireland Employment Equality Act (2004), Americans with Disabilities Act (ADA) at the federal level and the New York State Human Rights Law (NYSHRL) at the state level. ⚖️ - refuse to tolerate any kind of illegal discrimination 🙅🏻♀️. This includes pay and benefits, work conditions, grievance and discipline handling, termination, redundancy, parental leave, flexible working requests, employment selection, promotion, training, and other opportunities for development.
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