Vice President of Operations, CLEAR
South
$250-300k
More information about location
Secure identity company making experiences safer & easier
Be an early applicant
Secure identity company making experiences safer & easier
1001+ employees
Be an early applicant
$250-300k
More information about location
1001+ employees
Company mission
To strengthen security and create frictionless experiences.
Role
Who you are
- 15+ years of progressive operations leadership experience, including leading large, geographically dispersed teams in high-volume, 24/7/365 environments
- Owning P&L performance, forecasting, labor and cost management, and sales or revenue goals across complex multi-site operations
- Building high-performing sales and service cultures with a strong focus on customer experience, operational rigor, and measurable results
- Leading through leaders, developing strong management teams, and creating accountability and engagement across large frontline organizations
- Exercising sound judgment in fast-moving environments, building credibility with frontline teams and senior executives, and influencing effectively across internal and external stakeholders
What the job involves
- The Vice President, Operations - South will lead CLEAR’s airport operations across our South region, with responsibility for delivering exceptional security, member experience, sales, and people outcomes
- You’ll lead a large organization of frontline team members and general managers while driving growth, operational excellence, and a high-performing culture across the region
- This is a key role on our Airport Operations leadership team
- Own operational and financial performance across CLEAR’s South region, delivering against security, member experience, enrollment, sales, labor, and profitability goals
- Lead, coach, and develop Regional Directors and General Managers, building a strong leadership bench and driving clear accountability and consistent execution across the region
- Drive regional growth by maximizing performance at existing airports, supporting new airport launches, and accelerating adoption of new products and experiences
- Build trusted relationships with senior airport, aviation, and internal stakeholders, representing CLEAR at the executive level and aligning partners around shared business and operational priorities
- Partner cross-functionally with People, Training, Compliance, Member Experience, Finance, and other teams to strengthen execution, develop talent, uphold CLEAR’s standards, and continuously improve the member and team member experience
- Security and compliance performance across all airports within the South
- Achievement of regional balanced scorecard targets, including enrollment, member experience, sales, labor, and operating performance
- Division-level profit contribution at or above established targets
- Hiring, retention, internal mobility, and leadership development across the regional organization
Our take
Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.
CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.
The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2021
$100m
LATE VC
Apr 2017
$15m
LATE VC
Total funding: $135m
Company HQ
Chelsea, New York, NY
Leadership
Caryn Seidman Becker
(Co-Founder, CEO & Chairman)Prior to CLEAR, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.
Salary benchmarks
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