Manager of Account Management, EverCommerce
EverConnect
$90-110k
Salary applicable to US based candidates; + Employee Stock Purchase Program; + 10% annual bonus based on performance
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$90-110k
Salary applicable to US based candidates; + Employee Stock Purchase Program; + 10% annual bonus based on performance
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 5+ years proven experience in account management within a digital marketing agency or similar environment
- Strong leadership with a track record of developing high-performing teams
- Excellent communication and interpersonal skills to build rapport with clients and colleagues
- Strategic thinker with deep understanding of digital marketing strategies and technologies
- Strong written and verbal communication skills
- Ability to build relationships directly with clients and team
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Results-oriented mindset focused on driving ROI
- Creative thinking and effective problem-solving skills
- Strong presentation skills
- Exceptional organizational skills
What the job involves
- We are looking for a Manager of Account Management to focus on our agency services supporting Enterprise, Mid Market and Franchise clients
- Socius Marketing is a rapidly scaling digital marketing agency servicing the home improvement, home services, and health care industries
- We deliver results for our clients through data-driven, ROI-focused organic and paid media campaigns
- Our services include paid media, (search, social, and programmatic), search engine optimization (SEO), content development, and website design & development
- Socius Marketing is seeking an experienced and dynamic Manager of Account Management to lead our team of account managers
- As the Account Management lead, you will be responsible for overseeing the relationship between our agency and our clients, ensuring that their needs are met, and their expectations are exceeded
- You will play a pivotal role in driving growth, fostering client satisfaction, and maintaining strong partnerships
- Team Development: Lead and develop a team of Account Managers, providing guidance and oversight on accounts varying from local to national scale
- Client Support and Advocacy: Provide support, advocacy, and solutions to your team’s clients, fostering strong relationships and ensuring satisfaction, retention, and growth opportunities
- Problem Solving: Anticipate and resolve client issues, overseeing a team dedicated to maintaining and enhancing existing accounts
- Escalation Point: Serve as the primary point of escalation for any client issues, ensuring timely resolution and client satisfaction
- Manage Key Accounts: Act as the primary point of contact for key accounts, ensuring their needs are met and goals achieved through trust-building and strategic solutions
- Revenue Growth: Identify and seize cross-selling and up-selling opportunities to increase revenue within accounts
- Strategic Development: Develop strategies to grow accounts aligned with client needs and expectations
- Communication and Presentation: Utilize exceptional communication skills to influence key stakeholders both internally and externally, presenting solutions effectively
- Collaboration: Work closely with internal teams to deliver services and ensure customer satisfaction
- Customer Satisfaction: Influence customer lifetime value through high levels of satisfaction and Net Promoter Score (NPS) performance
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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