Customer Success Director, SpyCloud
More information about location
Cybercrime analytics platform
Open for applications
Cybercrime analytics platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To make the internet a safer place by disrupting the criminal underground.
Role
Who you are
- Experience in driving key accounts and growing client relationships is required
- Self-starter with a drive to succeed
- Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships
- Proficient in both oral and written communication, able to tailor message format and content to specific audience(s)
- Superior active listening skills
- Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously
- Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps
- Creative problem solver, able to accomplish goals through a variety of processes and tools
- Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud
- Adept at dealing with complex customer relationships and developing resolutions to critical matters
- 10+ years of Customer Success Management experience in a strategic client-facing role
- Experience working for a Software as a Service (SaaS) company
- Cybersecurity and ATO prevention experience is a plus
- Government or financial sector background needed
- BA/BS/Undergraduate degree required
- Competency with Microsoft's suite of business products
- Salesforce and Zendesk experience is a plus
- This role will require a Top Secret Clearance
What the job involves
- The Customer Success Director maintains a long-term relationship with SpyCloud’s customers to gain an understanding of the customer’s organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs
- This is an ongoing customer relationship and strategy management role focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle
- Industry and Product Knowledge:
- Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services
- Relationship Management:
- Build, leverage, and sustain relationships with customers and internal cross-functional teams to maximize success
- Account Planning and Execution:
- Create, execute, and oversee account plans to track customer opportunities, activities, and projects, ensuring engagement by appropriate parties throughout
- Revenue Growth:
- Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption
- Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts
- Customer Engagement:
- Leverage company resources and executive relationships to win business as a team
- Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services
- Value Articulation:
- Effectively articulate value propositions, create interest, and generate excitement through customer presentations
- Customer Satisfaction:
- Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction
- Inform and report account status to Senior and Exec staff
- Strategic Solutions:
- Identify creative solutions for strategic accounts
- Inspire others within the organization
Our take
Mainstream browsers are heavily monitored to help combat cybercrime, but these browsers are generally not used by digital criminals. The 'dark web' operates outside of the legal web, with criminals using such platforms to sell login details and other sensitive information.
SpyCloud provides a web plugin that monitors websites and forums on the dark web to inform companies of when sensitive data that matches their credentials is located. This allows companies to identify and take action upon a data breach before any harm can be done.
There are many fraud and cybercrime detection software companies on the market but SpyCloud's specialisation in monitoring the darkweb has carved it out a distinct niche. This has seen it attract an impressive client list of over 500 enterprises, as well as significant funding that supports further platform development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2024
$35m
GROWTH EQUITY VC
Aug 2023
$110m
LATE VC
Total funding: $203.5m
Company benefits
- 401(k)
- Health, Vision and Dental Insurance
- Generous PTO Plan
- In-office meals provided
Company values
- Focused - Our customers are threatened by actors who live to cause harm. Everything we do aims to stop these injustices
- Grounded - We’re measured by what we discover and prevent. Our solutions solve real challenges in customers’ lives
- Driven - We live to act, because threats never sleep. We’re also optimists who inspire each other to reach our goals
- Insightful - We ask questions, seek the real issues, and reduce the noise to actionable truths
- Inventive - Curiosity is a necessity for us. We thirst for puzzles that prove our mettle
- United - Individually we’re awesome. Together we’re unstoppable. Our best ideas happen when we pool our perspectives
Company HQ
Bouldin Creek, Austin, TX
Articles
Leadership
Ted Ross
(Co-Founder & CEO)They worked in Security Systems for the US Air Force before serving in Engineering at West Corporation, Wal-Mart and Extreme Networks. They worked at HP for 4 years in Threat Intelligence before co-founding SpyCloud in 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at SpyCloud