IT Systems Specialist, Litmus Automation

• 5+ years in hands-on IT infrastructure / systems administration / site IT roles supporting a technical organization
• Strong experience with VMware vSphere/vCenter in a multi-host environment (capacity management, HA/DRS, templates, snapshots, upgrades)
• Solid understanding of networking fundamentals: TCP/IP, VLANs, routing, firewalls, VPNs, and Wi-Fi in an office setting
• Experience operating and troubleshooting on-prem server hardware, NAS/SAN storage, and UPS systems
• Comfortable supporting both Windows and Linux servers and endpoints
• Experience with modern ticketing systems (e.g., JIRA, Zendesk, ServiceNow or similar) and a disciplined approach to documentation
• Ability to work independently on site while collaborating with a globally distributed IT and Engineering team
• Strong communication skills and a calm, customer-oriented approach under pressure
• Ability to safely lift and move IT equipment (servers, UPS units, monitors, etc.) up to approximately 50 lbs, with reasonable accommodations as required by law
• This role requires regular on-site presence in Santa Clara to manage physical infrastructure and support the office

Desirable

• We’re hiring an IT Systems Specialist to own on-site IT operations at our Santa Clara HQ
• You’ll be the primary owner of our 8-node VMware vCenter cluster, office network, and local infrastructure (NAS, UPS, server room), while also handling U.S. -based onboarding/offboarding and helping drive down our IT ticket queue
• This is a high-impact, hands-on role with a lot of autonomy: you’ll be the go-to IT expert on site, partnering closely with our Toronto-based IT lead and global engineering teams
• Own day-to-day operation, monitoring, and lifecycle management of our 8-server VMware vCenter cluster (capacity planning, patching, upgrades, performance tuning)
• Manage NAS storage, backups, and recovery procedures for lab and production environments
• Lead stabilization of power and HVAC for the server room in partnership with Facilities, including:
• Right-sizing workloads on the cluster
• Reviewing and improving UPS configuration and load
• Implementing monitoring/alerting for power, temperature, and capacity
• Document runbooks, configurations, and recovery procedures
• Own Santa Clara office network operations: switches, Wi-Fi, firewalls, VPN, and ISP connectivity
• Implement and maintain network segmentation, secure remote access, and QoS for engineering/test workloads
• Proactively monitor network health, investigate incidents, and drive root-cause fixes, not just workarounds
• Serve as the on-site point of contact for employees in Santa Clara: deskside support, conference rooms, demo labs, and visitor setups
• Work tickets from the global IT queue (we currently see ~250 per month) with a focus on SLA adherence and backlog reduction
• Identify recurring issues and drive automation or process changes to prevent them
• Own U.S.-based onboarding/offboarding: hardware provisioning, account creation/deactivation, access management, and first-day support for new hires
• Maintain accurate asset inventory for laptops, peripherals, lab equipment, and network/compute hardware
• Partner with HR and Security to ensure compliant account and device handling during offboarding
• Implement and maintain best practices for endpoint management (MDM, patching, endpoint protection) in coordination with Security
• Contribute to access control, MFA enforcement, and secure configuration baselines for servers, network devices, and SaaS apps
• Propose and lead small to medium projects to modernize our stack (e.g., monitoring improvements, consolidation or cloud offload of lab workloads)