Cloud Technical Support AI Engineer, Wasabi
Co-op
Cloud storage company
Open for applications
Cloud storage company
201-500 employees
Open for applications
201-500 employees
Company mission
To store all the world’s data by making data storage simple, affordable, fast and secure.
Role
Who you are
- Wasabi Technologies Inc. is seeking an enthusiastic candidate with a background in Computer Science, Artificial Intelligence, or Software Engineering to join our team for a 6–8 months co-op term (Spring/Summer 2026)
- Academic background in Computer Science, Artificial Intelligence, or Software Engineering
- Coursework or project exposure in machine learning, data analytics, or AI applications
- Interest in learning Salesforce Service Cloud and Einstein AI (or similar CRM AI platforms)
- Familiarity with basic Python, SQL, or JavaScript for scripting and automation
- Strong problem-solving and analytical mindset with a desire to learn from data
- Exposure to or interest in cloud environments (AWS, Azure, or GCP)
- Excellent communication skills and a collaborative learning attitude
- Currently residing in Massachusetts (Boston preferred)
- Ability to work up to 40 hours per week in a hybrid model
- Master’s degree candidates preferred
What the job involves
- This role offers the opportunity to contribute to and learn about the design and development of AI-driven automations, dashboards, and troubleshooting tools that support and enhance the efficiency of our customer support operations
- The position reports to the Manager of Technical Support Engineering and involves working closely with the Support Team, Product Team, Development and fellow Northeastern University co-ops in a collaborative, hands-on learning environment
- Collaborate and learn alongside Support Engineering and Product teams to explore ways to enhance Service Cloud using Salesforce Einstein AI capabilities
- Assist in developing AI-powered dashboards and analytics tools for monitoring and reporting
- Contribute to the creation of intelligent troubleshooting workflows that leverage AI to help detect and suggest issue resolutions
- Support ongoing efforts in process automation and predictive analytics workflows
- Participate in integration activities between AI models, Service Cloud, and third-party systems under mentorship
- Analyze datasets and help identify patterns or insights that could inform operational improvements
- Work across teams to test and validate AI features in development
Our take
The cloud storage revolution is accelerating, and more and more companies want to make use of its services; but for some, the options out there may be unappealingly complex to implement, or simply beyond their financial reach. Wasabi Technologies supplies quick, reliable, and affordable cloud storage, so that more companies can make the most of the cloud.
Wasabi was founded in 2015 in hopes to make cloud data storage cheaper, as well as faster and simpler. The company provides Hot Cloud Storage, a one size fits all storage technology that is significantly cheaper than competitor alternatives. With its solution, users can affordably store near infinite amounts of data in a manner which is simple to access and easy to manage.
Wasabi Technologies has an impressive number of customers and partners globally and has raised substantial funding to Series D. This is being invested into the company’s technological capabilities and an expansion into more vertical markets - notably the APAC regions. The funding will also strengthen Wasabi's channel collaboration, and expand the company's go-to-market team and global brand strategy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2025
$32.5m
LATE VC
Dec 2022
$15m
SERIES D
Total funding: $359.2m
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
David Friend
(CEO)Active investor, and board member at several business. Co-founder and former CEO of Carbonite. Previously co-founded 5 other companies.
Jeff Flowers
(CTO)Co-founder and former CTO of Carbonite, of Sonexis and of FaxNet. Co-Founder and former CEO of Storiant. Previous experience as VP of Engineering.
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