Support Engineer, Cedar
Client Integrations
$123.3-145k
+ Equity
Financial engagement & billing for healthcare providers
Job no longer available
Financial engagement & billing for healthcare providers
501-1000 employees
Job no longer available
$123.3-145k
+ Equity
501-1000 employees
Company mission
To make healthcare more affordable and accessible through its consumer-friendly platform.
Role
Who you are
- 3+ years of experience in a client-facing technical role (Software Developer/Engineer, Solutions Engineer, FDE)
- Familiarity with data structures, relational databases, cloud infrastructure
- Experience working with a database and SQL
- Proficient in Python
- Ability to thrive in an entrepreneurial environment, comfort with ambiguity
- Excellent communication and listening skills, the ability to persuade and influence others
- Passionate about Cedar’s mission of improving the healthcare financial experience
- Willingness to learn and grow through hands on experience and mentorship
- Eligible to work in the United States
Desirable
- Experience with Django and/or Bash
- Strong computer science fundamentals - a degree in computer science, engineering, or a related field or similar experience
- Healthcare experience
What the job involves
- We're seeking an Integration Support Engineer to help research, troubleshoot, and build solutions to issues that arise with our clients (healthcare providers). This person will work on the front lines, diving into data, triaging potential problems, coding robust solutions, and automating manual workflows. This role is great for people interested in a technical support role with aspirations of growing as a software engineer, client strategist, or product manager
- Respond to and debug technical issues that arise from our client integrations
- Ensure technical issues are resolved efficiently with quality solutions, whether through code or new operational processes
- Deftly identify trends of issues and inefficiencies in current workflows and champion ways to eliminate this noise
- Partner with and professionally communicate updates, resolutions, and timelines to internal and external commercial partners
- Work autonomously and creatively in navigating and overcoming obstacles that you encounter
- On-call expectations
- Team members are expected to be on-call once every 4 weeks Monday through Friday, and once every 12 weeks Saturday and Sunday
- On-call hours are 9am-6pm local time
Our take
Over $1 billion is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This allows it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Flexibility to work from home or in the office, depending on what works best for you
- Health insurance
- Offices in Manhattan, San Francisco and Salt Lake City
- Free lunch, healthy snacks, cold brew and kombucha on tap (Yup!)
- Guided-meditation and game nights (Weekly!)
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Equity (for qualifying roles) and health benefits that start on your first day
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
Company values
- Focus on the vision: We enable an exceptional healthcare consumer financial experience through relentless focus, only prioritizing actions that advance us towards this goal
- Reject mediocrity: We solicit diverse perspectives, set high standards and constantly challenge ourselves to raise the bar on our thinking, people and performance
- Apply a growth mindset: We maintain an optimistic, constructive and resilient attitude, passionately pursuing our mission, embracing difficult problems and learning from setbacks
- Use good judgment: We require accountability, bold thinking and a reliance on common sense to prioritize and make informed decisions that reflect our convictions, integrity and core values
Company HQ
West Village, New York, NY
Articles
Leadership
Arel Lidow
(Co-Founder)Previously VP of product at AppNexus where they supervised the development and launch of the company’s flagship products. Began their career as a technology associate at Bridgewater Associates, working on trading systems for the world’s largest hedge fund.
Dr. Florian Otto
(Co-Founder & CEO)Previously an executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon. Began their business career as a strategy consultant at McKinsey & Company.
Share this job
View 19 more jobs at Cedar