Customer Success Manager, Smartly.io
+ Equity options
AI-powered advertising technology company
Open for applications
AI-powered advertising technology company
501-1000 employees
Open for applications
+ Equity options
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- Possess 4+ years of relevant experience in a Customer Success or similar customer-facing function
- Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have strong spoken and written communication skills in English
- Are able and willing to travel for quarterly business reviews, conferences and industry events as required
What the job involves
- Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
- As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team.
- As a CSM, you’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company
- At Smartly, we connect creative and media workflows by using intelligent automation to make it easy and fast to produce and optimize ad creative, automate campaign management and provide best in class integrated reporting and intelligence across all digital channels
- Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise
- Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives
- Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you're constantly able to solve customers' problems
- Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google
- Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok, and Pinterest. After seeing quick success following Facebook’s 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour, and TechStyle.
Its suite of tools automatically creates ads and videos from product images, handling budget allocation, audience targeting, and where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving social media advertising trends has it well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$3m
SERIES A
Total funding: $3m
Company benefits
- Employee Health and Wellness is a priority: We firmly believe that health and wellbeing are key to our success. That's why we provide a variety of benefits that contribute to holistic wellbeing. Smartlies are offered generous healthcare packages* that aim to support physical health, along with mental health services that help in coping with everyday issues
- Total Rewards Approach to Compenstion: We value efforts that positively impact our growth, and we are intentional about measuring success. Smartlies' contributions are rewarded through compensation and benefits programs, as well as career development opportunities. We have bonus programs and annual performance reviews in place
- Hybrid Workplace and allowance to Work from Abroad: We follow a hybrid working model that includes two days per week at the office and the remaining three days as a personal preference, may that be remote or onsite. Smartlies also have the possibility to work anywhere in the world for up to 30 days or work at a Smartly location for up to 60 days each year
- Options Granted, Everyone is an Owner: We provide a company equity options program for all new hires. Our options’ vesting is based on 50% time with accelerator component and 50% company performance. On top of that, we reward exceptional performance with additional grants approved by the leadership team. At Smartly, everyone is an owner
- Work Life Balance is Encouraged: We respect and value that life also happens outside working hours. We firmly believe Smartlies can be their best only when they also have time to rest, relax, and recharge. Hence we strongly encourage taking time off and enjoy paid holidays, OOO time and family leaves
- Opportunities to Learn adn Grow: Maximize Learning is one of our company values which serves as the base for advocating for professional growth. In our culture which is built on trust, transparency and feedback, we aim to support and elevate Smartlies by learning on the job, continuous feedback, self-development, trainings, and mentoring
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Board Member & Advisor)Initially served as CPO of the company before transitioning into their current role in 2021. Also the founder of Focal and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Board Member)Initially served as CEO of the company before transitioning into their current role. Previously founded Metrify.io, Startup Sauna, and Funrank. Currently serves as a Board Member for various organisations.
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