Senior Technical Account Manager, Let's Do This
More information about location
3 days a week in office (Regent’s Park)
Marketplace for endurance sports
Be an early applicant
Marketplace for endurance sports
21-100 employees
Be an early applicant
More information about location
3 days a week in office (Regent’s Park)
21-100 employees
Company mission
To be the online company to take people offline.
Role
Who you are
- You’ll need to excel at managing multiple stakeholder relationships both on the client side and inside of LDT, technical and non-technical; as well as multiple accounts at one time
- This role requires extreme attention to detail and an ability to manage complex technical implementations and partnerships with EOs
- Minimum of 4 years technical account management or product management experience
- Project management certification(s) a plus
- Experience influencing product development through customer insights
- Proven track record of driving commercial growth and customer retention
- Ideally experienced using Notion, Salesforce, Slack, Looker, and Google Suite
- API product experience an advantage
- AI product/s experience an advantage
- Experienced in SaaS, with a deep understanding of SaaS solutions and how they drive commercial success for customers
- Quick learner, comfortable in ambiguous situations (we are not expecting you to have all the answers but be constantly asking the right questions to get what you need to progress)
- Adaptable and resilient, thrives in a fast-paced, high-growth environment
- Problem solver, thinks creatively to find a solution and has the confidence to execute on a plan
- Data-driven, uses applied AI to improve efficiency and time to action, capable of spotting use cases where we should automate for scaling
- Technically savvy, able to learn new tools quickly and explain product functionality clearly
- Proactive team player who excels in building relationships and managing multiple priorities
- Experienced in cross-team collaboration, project management, and relationship-building
- Executive presence, excellent communication skills, and proactive problem-solving abilities
- Confident influencer & advocate, comfortable making data-driven cases for product enhancements and securing buy-in from leadership
- Highly organised, able to manage multiple priorities, and pay close attention to detail
- Inspired by our mission-driven approach, with a passion for the endurance industry
What the job involves
- This role will be central to our next phase of growth, and critical to our success in our home market, the UK
- Let’s Do This provides the technology for Event Organisers putting on mass participation endurance events including: event registration, fundraising and charity management, merchandise, memberships, corporate management, CRM, data infrastructure and more for Event Organisers (EOs) putting on mass participation endurance events
- Fundamentally we are a tech platform designed to deliver growth (not least, but not exclusively, through our marketplace for participants to discover and book events), and we want our EOs to understand and extract that value
- You will work closely with these event organisers to help them get the most out of our platform
- You will need to be a personable problem solver for these event organisers as they put on fantastic races across the country
- You will be the voice of the customer, influencing our product roadmap, as well as making the most out of our existing solutions
- These relationships require care and a commitment to the organisers’ mission and internal systems and processes they use to run their business
- You will be responsible for owning the clear flow of communication between the EO and LDT to 1) help the organiser understand how to use functionality that is inside our platform to meet their needs and 2) help coordinate new work in partnership with our product development team that is critical to the organiser’s success
- You’ll be reporting into the UK Lead Technical Account Manager, but will support many stakeholders cross functionally
- Serve as a strategic technical advisor, ensuring partners maximize value from our platform and achieve their growth objectives
- For your Organisers (EOs), you will log, track and drive forward their deliverables, ensuring you give continuous prioritised feedback to influence our product roadmap to support their goals, and the goals of our wider EO base
- Lead Quarterly Business Reviews (QBRs), providing analysis and recommendations to optimize partner success
- Provide continuous and effective training and support for your EOs, ensuring our partners have a clear understanding of how to use our product and how it fits with their internal processes and supports their needs
- Measure account performance and identify areas for improvement on an ongoing basis, always seeking to improve our processes and outcomes
- Assist with troubleshooting to identify bugs and defects, logging these and ensuring internal product teams understand impact and can prioritise accordingly, while making sure your EOs and your team have a workaround in the short term
- Staying up to date with your EOs’ priorities and goals, ensuring you champion their needs, while pushing back when laundry list requirement requests start to creep in. You’ll make sure their goals remain the priority and neither party gets distracted from achieving those
- Mentoring the team around you, using your experience to ensure best practices are implemented and being ready to deputise for the Lead Technical Account Manager as required
Salary benchmarks
Our take
Let's Do This is a marketplace for endurance events and, according to them, it's the largest in the world. By using its platform, people can find out details and exclusive information about different sporting events as well as being able to easily register. Let's Do This has already listed information about tens of thousands of events across the UK, US, and Australia on its platform since its establishment.
The company has successfully identified an under-served segment of the sports, leisure & experience market. In supporting people taking part in marathons and multi-sport events around the world, it is disrupting the fragmented £24bn global market for endurance challenges.
It boasts investors including Usain Bolt and Serena Williams, and the funding its raised will go towards expanding in the UK and the US as it looks to cement its market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
My opinions are valued
"At Let's Do This, all questions are valued and given a fair and honest response. This could be larger questions about company goals, values and..."
Funding (last 2 of 5 rounds)
Jun 2022
$60m
SERIES B
Nov 2019
$15m
SERIES A
Total funding: $81.5m
Company benefits
- Race Entry
- Family Leave
- Equipment
- Option Plan
- Learning and Development Budget
- Cycle to Work Scheme
- Bupa Medical and Dental Cover
- Hybrid Working Environment
- Dog Friendly Office
Company values
- The Team Triumphs - Turn up for your team mates
- Make the Call - Back the expert, decide, move on
- Radical Candor - Constant feedback from a place of care
- Start with Participants - We obsess over the people who are living it
- Relentlessly Long Termist- It’s an ultra, plan for it
Company HQ
London, UK
Articles
Leadership
Alex Rose
(Co-Founder & COO)Studied Chemical Engineering and Management at the University of Cambridge. Previously Associate at Oliver Wyman for 3 years.
Sam Browne
(Co-Founder & CEO)Studied Theology, Philosophy and Psychology at the University of Cambridge. Previously Co-Founder & COO at IGO Adventures for 1 year.
Diversity, Equity & Inclusion at Let's Do This
Andrea Bustamante Vivas (People Director )
- We have a company wide commitment to making progress with our DEI initiatives, and we look forward to making a continued effort in this area
- DEI is at the heart of LDT's future. From recruitment to internal culture to our product, we hare reviewing and implementing ambitious DEI targets, and are working hard to achieve them.
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