Associate Product Designer, Toast

• Professional or academic experience in Product Design
• Fluency in Figma, Miro, and other design collaboration tools
• Experience mapping workflows, creating wireframes and mockups, producing prototypes, and developing high-quality interfaces
• Experience testing with users and iterating on improvements
• Experience organizing complexity and working with cross-functional teams to drive decisions
• Ability to prioritize tasks and initiatives across multiple cross-functional stakeholder groups
• You are a dynamic team player who is ready and willing to take on new challenges!
• You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team
• You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work
• You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You proactively participate in the team and support the culture
• You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence within your direct work teams
• You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You make informed decisions within your direct project spaces
• You raise the bar: and commit to continually improving the technical skills relevant to your role. You take direct feedback and internalize learnings to improve over time

Desirable

• Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love
• And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future
• We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable
• It’s why tens of thousands of restaurant locations love Toast
• Design end-to-end customer experiences for Toast hardware products, focused on topics like device setup, management, and troubleshooting
• Work as part of a cross-functional team of Product Designers, Industrial Designers, and User Researchers to deliver hardware experiences that are intuitive, efficient, and delightful
• Work closely with partners in Design, Product Management, and Engineering to identify and define user pain points, crafting innovative design solutions that improve workflows and drive measurable user outcomes
• Conduct design reviews to obtain feedback, iterating on the designs to improve results
• Support qualitative and quantitative user research and testing to inform design iterations and ensure good outcomes for users and the business
• Design within Toast guidelines, best practices, and standards
• Success in this role will likely require the ability to regularly visit our hardware lab in Boston