Cloud Support Engineer, AssetWatch
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Remote monitoring for proactive maintenance
Job no longer available
Remote monitoring for proactive maintenance
101-200 employees
Job no longer available
+ Share Options
101-200 employees
Company mission
To build the leading proactive maintenance platform for industrial organizations around the world.
Role
Who you are
- You are a motivated and curious developer eager to grow your skills in full-stack development
- You thrive in a collaborative environment, enjoy solving technical challenges, and are excited to work with modern web technologies
- You take ownership of your work, seek out learning opportunities, and are not afraid to ask questions
- You embrace feedback as a tool for growth and are passionate about writing clean, maintainable code
- Strong problem-solving mindset and eagerness to learn
- Good communication skills and the ability to collaborate effectively in a team
- Ability to multi-task, prioritize, and manage time effectively
- Detail-oriented with a passion for writing clean, maintainable code
- 1–2 years of experience with React, JavaScript/Typescript, and CSS
- Some experience or coursework with databases (MySQL, Postgres)
- Basic understanding of AWS services (API Gateway, Lambda) or willingness to learn
- Any experience with Python, UX design, or cloud technologies is a plus
What the job involves
- The Engineering Technical Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams
- We own Tier 3 support, minimizing interruptions for engineering teams while driving automation and process improvements to make support scalable and efficient
- Our scope includes performance monitoring, API stability improvements, helping to eliminate technical debt, and architectural refinements, ensuring the broader engineering organization can focus on building and innovating
- We anticipate challenges, enhance workflows, and evaluate automation opportunities, optimizing internal processes, and streamlining technical support to create a frictionless development experience
- Beyond support, we take on engineering-driven initiatives that enhance system stability, refine tooling, and improve operational workflows
- We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficienc
- Assist in developing and maintaining web applications, from the frontend (React) to backend (AWS APIs, Lambda, and databases)
- Contribute to fixing bugs and optimizing existing features
- Follow best practices and industry standards with support from Cloud Support Manager and Senior Engineers
- Support code deployment, continuous integration, and production issue resolution
- Participate in peer code reviews and technical discussions
- Assist with triaging and resolving support requests
- Proactively communicates issue status and collaborates closely with requestors until resolution
- Follow best practices with version control (Git, Bitbucket) and issue tracking tools (Jira)
Our take
Across the manufacturing industry, lost production time equates to over $1 trillion of lost revenue each year. Much of this is due to foreseeable errors in machinery, many of which could have been fixed before they broke. AssetWatch, previously known as Nikola Labs, works with manufacturing companies to reduce unplanned downtime in their machinery and technology.
Focused on discovering machinery faults before it is too late, the company's wireless vibration sensors connect to a team of certified vibration experts who leverage machine learning to analyse the data. Hence, its prescriptive and predictive maintenance alerts signal potential faults before failure occurs, thus reducing potential downtime from these machinery faults.
With a wide range of solutions spanning software to IoT, AssetWatch appeals to everyone from factory managers to leadership teams, giving everyone a comprehensive overview of manufacturing health. The company has enjoyed significant funding of over $170 million so far, and has enjoyed substantial growth since its founding in 2014. It plans to continue expanding and scaling up the business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Apr 2025
$75m
SERIES C
May 2024
$38m
SERIES B
Total funding: $150.7m
Company benefits
- Equity options
- Flexible work schedule
- Full benefits and 401K + 401K Match
- Opportunity to make a real impact every day
- Unlimited PTO
Company HQ
Collegeview Park, Westerville, OH
Leadership
Will Zell
(Co-Founder & Executive Chairman)Previously CEO of AssetWatch. Currently Founding Partner of Ohio Angel Collective, Founder of Vessel, and is on the Advisory Board for IKOVE Venture Partners.
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