Technical Support Agent, Athelas
Salary: $28.00 per hour
AI to grow healthcare businesses
Job no longer available
AI to grow healthcare businesses
201-500 employees
Job no longer available
Salary: $28.00 per hour
201-500 employees
Company mission
To simplify and improve healthcare delivery through AI and automation.
Role
Who you are
- 0-2 years of professional experience in a Customer Support role
- Bachelor's degree or equivalent work experience is preferred
- Strong hardware and software troubleshooting skills
- Comfortable balancing project work with interrupt-driven responsibilities
- Excellent oral and written communication skills; ability to interpret technical situations and effectively communicate to lay audience
- Availability to work evenings, overnights and weekends
What the job involves
- Commure is seeking talented Technical Support Agents to join our growing Support team
- At Commure, agents work side by side with designers, architects, researchers, product managers, healthcare partners, as well as physicians within our company to design, implement, and maintain solutions that meet the concrete needs of our users
- Reporting into the Manager of Technical Support, you will be a crucial member of the Support Team at Commure
- With your ability to manage multiple tasks with competing priorities, focus on balancing project work with interrupt-driven responsibilities, and your strong interpersonal and analytical skills with a customer service orientation mindset - you'll be viewed as a key member of our team
- Our applications are based on modern UI and technology standards (Java Stack, Native Swift iOS, Native Java Android). We are a welcoming and diverse team with a wide range of backgrounds and experiences
- We pride ourselves on building robust, high-quality software using a modern tech stack
- Provide technical support of Strongline applications via phone, email, and web in a team setting
- Navigate, troubleshoot, and resolve application, system, and network connectivity issues on handheld devices and personal computers remotely
- Document and maintain support cases in company CRM (Salesforce)
- Provide explanations of application functionality and usage to clients
- Document solutions to problems and contribute to knowledge base
- Interface with Product Management and Product Development to improve product design and quality
- Collaborate with Product Development, QA, and Development teams on product issues and bug resolutions
- At times, installation and configuration support for Technical Services Deployment team
Our take
Today, healthcare providers are tackling the growing challenge of too much paperwork and too little time for patients. Many existing electronic health record (EHR) systems only add to the problem - digital, yes, but often too clunky, time-consuming, and disconnected from the tools doctors actually need. Athelas is tackling this by reimagining how healthcare software works, helping providers spend less time lcicking and more time caring for people.
Athelas offers a full suite of tools that combine AI-powered automation, remote patient monitoring (RPM), and integrated EHR and billing systems. And its newest platform, Athelas AIR, is a next-generation EHR designed to unify clinical and administrative workflows in one intelligent system. By embedding revenue cycle management (RCM) and ambient AI documentation directly into the platform, Athelas AIR strreamlines everything from charting to billing. And the goal is simple, to reduce administrative burden, improve margins, and ultimately, give healthcare teams a smoother, smarter way to work.
The company has made some impressive strides lately too. After achieving unicorn status in 2022 and merging with healthcare software leader Commurein 2023, Athelas is now valued at around $6B. It has also partnered with organizations like Resilient HEalthcare to power at-home care programs, bringing hospital-level technology into patients homes. And with over 100 clients lined up to adopt Athelas AIR, the company is very much positioning itself as a leader in intelligent healthcare infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.4m
Company HQ
Jackson Park, Mountain View, CA
Leadership
Tanay Tandon
(Co-Founder & CEO)Alongside Athelas, they are the CEO of Commure. Previously, they were a Researcher at Stanford University AI Department and MetaMind.
Deepika Bodapati
(Co-Founder & COO)Alongside Athelas, they are the COO of Commure. Prior to founding Athelas in 2016, they were a Researcher at Stanford University, Multimodality Molecular Imaging Lab and NASA Ames Research Center.
Share this job