Technical Support Agent, Athelas
Salary: $28.00 per hour
Remote patient monitoring platform
Be an early applicant
Remote patient monitoring platform
201-500 employees
Be an early applicant
Salary: $28.00 per hour
201-500 employees
Company mission
Athelas' mission is to bring simple, life-changing healthcare products to people around the globe to provide remote patient monitoring systems to the healthcare sector.
Role
Who you are
- 0-2 years of professional experience in a Customer Support role
- Bachelor's degree or equivalent work experience is preferred
- Strong hardware and software troubleshooting skills
- Comfortable balancing project work with interrupt-driven responsibilities
- Excellent oral and written communication skills; ability to interpret technical situations and effectively communicate to lay audience
- Availability to work evenings, overnights and weekends
What the job involves
- Commure is seeking talented Technical Support Agents to join our growing Support team
- At Commure, agents work side by side with designers, architects, researchers, product managers, healthcare partners, as well as physicians within our company to design, implement, and maintain solutions that meet the concrete needs of our users
- Reporting into the Manager of Technical Support, you will be a crucial member of the Support Team at Commure
- With your ability to manage multiple tasks with competing priorities, focus on balancing project work with interrupt-driven responsibilities, and your strong interpersonal and analytical skills with a customer service orientation mindset - you'll be viewed as a key member of our team
- Our applications are based on modern UI and technology standards (Java Stack, Native Swift iOS, Native Java Android). We are a welcoming and diverse team with a wide range of backgrounds and experiences
- We pride ourselves on building robust, high-quality software using a modern tech stack
- Provide technical support of Strongline applications via phone, email, and web in a team setting
- Navigate, troubleshoot, and resolve application, system, and network connectivity issues on handheld devices and personal computers remotely
- Document and maintain support cases in company CRM (Salesforce)
- Provide explanations of application functionality and usage to clients
- Document solutions to problems and contribute to knowledge base
- Interface with Product Management and Product Development to improve product design and quality
- Collaborate with Product Development, QA, and Development teams on product issues and bug resolutions
- At times, installation and configuration support for Technical Services Deployment team
Our take
Gathering data on patients is vital to provide healthcare workers with the information that they need to reduce repeat hospitalizations, but retrieving such data requires patient monitoring through expensive medical equipment. This ultimately reduces spaces in hospitals and clinics when patients could otherwise be cared for from home, presenting an increased demand for remote patient monitoring (RPM) technology.
Athelas develops RPM hardware and software platforms, helping the healthcare industry monitor the health data of patients without the need for them to be present in hospitals or clinics. The company's solutions include remote devices for blood diagnostics, sensor-driven pillboxes, and glucometers, which connect through software applications for doctors, EHR integrations, and a unified RPM platform.
Whilst the company faces competition from other RPM platforms, Athelas stands out by providing a comprehensive range of hardware monitoring devices and software applications, ultimately contributing toward an all-in-one RPM ecosystem. The company reports that its solutions have resulted in a 30% increase in patient engagement and a 20% reduction in hospitalizations and ER visits. A merger with fellow healthcare infrastructure unicorn Commure in 2023 will combine both companies' fast-growing revenue lines and promise a lucrative future Athelas.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.2m
Company values
- Relentlessly Resourceful - There is no task that is too big to solve - we will try to use every resource at our disposal to get the job done
- Extreme Ownership - We all take on serious end-to-end responsibility of products and services. Our teammates all pride themselves on being real owners within the company
- Patients Drive Product - We make our product decisions based on what’s best for the patients. Period
- Say Yes before No - As a team we always try to find solutions before saying no. As a company our goal is to create new products and services that drastically improve healthcare. That requires saying yes before no
- Embrace the Adventure - We love all the fun that comes with building companies and products. We all embrace the adventure of being here and are ready for whatever comes our way
- Collective Success - We focus on collective success as a team. We are great teammates to each other and great partners to our customers
Company HQ
Jackson Park, Mountain View, CA
Articles
Leadership
Tanay Tandon
(CEO)Experience as Software Developer and Engineer for Trringg Systems, Clipped.me and Wit.ai. Researcher for the AI Department of Stanford University from 2013 to 2016.
Deepika Bodapati
(Co-founder)Experience as Researcher for the NASA Ames Research Center. Researcher at the Multimodality Molecular Imaging Lab (MMIL) of Stanford University from 2010 to 2015.
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