Associate Embedded Solutions Engineer, Tennr

• We’re looking for Associate Embedded Solutions Engineer — smart, curious, early-career professionals who want to work on meaningful problems and grow into full-stack healthcare solution designers
• This role is ideal for candidates with strong technical foundations, clear communication skills, and a consultative mindset — someone who’s excited to work with customers to improve (not just replicate) broken manual processes
• A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
• Alternatively, candidates without a formal technical degree should have a clear body of technical work — internships, open-source contributions, or independent projects that demonstrate fluency in areas like APIs, systems design, or data workflows
• You should be able to ramp quickly on complex systems and adapt as new tools are introduced
• You can break down complex ideas for both technical and non-technical audiences
• Comfortable asking questions, working cross-functionally, and engaging externally with customers
• Willing to pitch in across functions and take ownership of tasks both big and small (this is an often overlooked, but important part of working at a startup)
• Open to feedback and committed to continuous improvement
• Customer-centric & consultative mindset
• Motivated by solving real-world operational challenges, not just writing code
• Interested in learning the “why” behind customer workflows — and helping make them better

Desirable

• As an Associate ESE, you’ll work closely with experienced Solutions Engineers to learn Tennr’s platform, understand healthcare operations, and support implementation efforts for real customers
• While you won’t immediately own accounts or lead projects, you’ll be actively involved in supporting existing ones — joining customer calls, helping drive execution, and contributing to meaningful deliverables from day one
• This is a learning-focused role designed to build the skills and context needed to take on account ownership as you grow
• You’ll graduate from this role with the experience, confidence, and capability to lead implementations as a Mid-Market ESE
• Help experienced ESEs with execution of customer implementations and workflow buildouts
• Maintain up-to-date architecture documentation and implementation specs
• Prepare materials for customer meetings and follow-up communications
• Gain hands-on experience building on Tennr’s proprietary platform
• Contribute to reusable modules, workflow tuning, and automation design
• Join customer discovery and scoping sessions to deeply understand their operational pain points
• Learn to take a consultative approach to help customers improve (not just replicate) their workflows before we automate them
• Learn the fundamentals of account management: building strong partnerships, running meetings, and owning tactical execution
• With coaching, begin to take on more responsibility toward leading scoped implementations
• Act as the eyes and ears of the company on customer pain points, usage patterns, and unmet needs
• Partner with product and engineering teams to inform roadmap prioritization and refine existing tools