Head of IT, DUCO

• The ideal candidate will have a blend of technical expertise, leadership skills, and a strong understanding of business needs
• 4+ years of previous experience in an IT management role
• Previous experience managing global IT teams across multiple timezones
• Previous experience managing IT assets
• Previous experience managing corporate network, including network components
• Extensive knowledge of Google Workspace, JIRA, and Confluence
• Extensive experience of implementing and managing IAM platforms
• Extensive experience of managing MDM solutions across different platforms
• Extensive experience with Windows, Mac and Linux hardware based devices
• Ability to work in a fast-paced and collaborative environment where you may be responsible for developing novel solutions
• Proficiency in delivery, stakeholder management, reporting, and issue management
• Excellent problem-solving skills and ability to think strategically

Desirable

• We are looking for an experienced IT Manager to be responsible for managing and optimising the company’s IT systems, infrastructure, and support services
• This includes overseeing network administration, systems management, hardware management and deployment, cybersecurity, IT team leadership, and collaborating with other departments to align IT initiatives with the company’s overall objectives
• Lead the IT team, including mentoring, providing guidance, training and performance evaluations
• Plan and execute on strategic IT and infrastructure projects
• Coordinate the day-to-day activities of the IT Ops team to ensure timely resolutions of technical issues
• Develop and maintain IT policies, procedures, and documentation for team processes
• Ensure service level agreements (SLAs) are appropriate and met
• Manage and provide oversight on hardware and software management
• Manage and own the IT and infrastructure budget
• Run IT incident and problem management
• Run and implementing a strategic long-term IT roadmap and strategy
• Ensure security and availability of networks, hardware, peripherals and enterprise network
• Plan and manage IT capacity
• Optimise IT Costs
• IT Supplier management
• Stakeholder management across the business