Product Support Manager, Saronic
Unmanned vehicles for maritime security
Open for applications
Unmanned vehicles for maritime security
21-100 employees
Open for applications
21-100 employees
Company mission
To redefine maritime superiority.
Role
Who you are
- An ideal candidate will have experience working with warranty programs across maritime powertrain, and electronics manufacturers
- 5+ years of experience leading a service and/or warranty team
- Familiarity supporting and or servicing maritime powertrain and control systems
- Experience working with Salesforce as a CRM and warranty management platform
- Capable of interpreting and analyzing complex numerical and financial data
- Able to balance daily operational requirements with longer-terms strategic focus
- Ability to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environment
- Travel occasionally with advanced notice
What the job involves
- We are seeking a Product Support Manager to build and lead our warranty program
- In this role, you will work closely across our customers, service and repair depot teams to document, manage and report on claims with a goal of operating a seamless customer experience
- You will track and use data to identify emerging trends, establish a warranty program budget and contribute to the overall service and support strategy
- Program creation: Develop an asset-based warranty program, P&L and team structure
- Communication: Provide regular updates of all warranty metrics
- Record Keeping and Claim Management: Work with customers, suppliers and our finance team to process claims and reimbursements. File and maintains service records as required
- Recall and Service Bulletin Awareness: Keep informed of all factory recalls and service bulletins across our three vessel platforms
- Process and Policy Creation: Create warranty related policies, procedures, work instructions and promote adherence to each
- Continuous Improvement: Drive process improvement to reduce warranty claims in line to meet business objectives across our base of operational vessels
- Design for Scale: Manage warranty operations so they are scalable for future growth
Our take
Unmanned surface vehicles (USVs) are vehicles which operate at the surface of the water without a crew and can be used in oceanography and environmental monitoring, as well as for cargo transport or military applications. Saronic is a company developing USVs to have enhanced awareness and improved survivability, to be employed in maritime security.
Saronic's vehicles are designed to be smarter than previous models, with capabilities including adaptive path planning, multichannel communication, and the ability to better identify and track targets through a combination of passive sensors and advanced algorithms. The company has raised significant funding that will be used to accelerate R&D as it expands manufacturing capacity in anticipation of demand for rapid production in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2024
$175m
SERIES B
Oct 2023
$55m
SERIES A
Total funding: $230m
Company HQ
South Manchaca, Austin, TX
Articles
Leadership
Dino Mavrookas
(Co-Founder & CEO)Board Member of the Navy SEAL Foundation, and former Entrepreneur In Residence at 8VC. Spent 11 years as a Chief Petty Officer in the US Navy, from 2004 to 2015.
Rob Lehman
(Co-Founder & CCO)Founder of 9 Line Solutions, who is also a Communications Officer in the US Marine Corps. Previously the Chair and CEO of Temeku Technologies.
Vibhav Altekar
(Co-Founder)Former Advisor and Angel Investor for Standard Metrics and Chef Robotics. Spent 4 years working in Machine Learning at Anduril Industries.
Doug Lambert
(Co-Founder)Former VP of Engineering at Terradepth. Before that, worked at Liquid Robotics for a total 8 years, ultimately as Head of Engineering.
Salary benchmarks
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