Principal Compliance Specialist, Klaviyo
$124-186k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$124-186k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- An individual with recognized compliance, fraud operations or abuse prevention expertise of 4+ years of experience
- Relevant program management of 4+ years delivering highly visible, business impacting iniatives in support of policy enforcement operations, or compliance operations team
- Subject matter expertise in account, content, or messaging abuse on a messaging platform
- Subject matter expertise in regulatory SMS and email compliance requirements
- Experienced in project and program management, with the demonstrated ability to navigate complex cross-functional dependencies and drive collaboration across diverse teams
- Comfortable working through ambiguity, demonstrating strong problem-solving skills and resourcefulness in evolving situations
- Passionate about creative problem solving for customers and internal teams
- Excellent communication skills, with the ability to inspire and influence across all levels of the organization.Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Analytical and driven to achieve quantitative and qualitative targets
- Empathetic and customer-first; experienced with supporting a global customer base
- Experienced in developing, championing, and managing internal compliance programs that have significant, positive, business impact
- Strong technical acumen and the ability to translate data and investigative outcomes into actionable insights for Engineering, Product, and AI partners as well as senior leadership
- Experienced with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; open-source investigation techniques and familiarity with a variety of internet research tools, DNS, IPs and other networking concepts; Email marketing, SMS marketing and E-Commerce platforms
What the job involves
- Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviy’s abuse prevention, detection and response ecosystem
- We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset
- As a Principal Compliance Specialist you will optimize deliverability for all Klaviyo customers through technology, process, and cross functional collaboration
- You will help to reduce risk of abuse on the Klaviyo platform while enabling an optimal customer experience
- Support the implementation of the strategic vision for omni channel messaging compliance that is aligned with the company's focus on growth
- Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance configurations
- Influence and inform tooling and technology requirements for the Compliance team with Engineering, Product, and Data Science team stakeholders
- Receive, investigate, and address inquiries about compliance enforcement and policies to optimize Klaviyo’s reputation in the broader messaging ecosystem
- Effectively manage project initiatives, and communicate program execution status, key accomplishments, and risks to management both within the Support organization and to our business partners
- Think critically about what the team offers and how it executes. Proactively propose and implement changes to systems and processes to help the team be successful
- Create and implement innovative policies, guidance materials and procedures at both the global and local levels, working with the Compliance Governance Committee and other stakeholders across functions
- Translate regulatory requirements to internal business partners and drive alignment on compliance requirements
- Educate Klaviyo employees and customers on compliant messaging practices and, in collaboration with the Enablement and Customer education teams, create user guides and training materials
- Aid Klaviyo in maintaining strong relationships with vendors by ensuring our internal processes improve our regulatory and policy compliance
- Develop and implement new compliance measures as the market continues to evolve with new industry requirements
- Maintain a high level of regulatory expertise in SMS and Email and other messaging channels to develop and continuously improve the compliance program; participate in relevant industry associations to engage on latest regulatory trends, emerging risks and best practice compliance programs
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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