Staff Software General Artificial Intelligence Engineer, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years of software development experience with a solid foundation in system design and cloud engineering
- Experience in building enterprise applications on the ServiceNow platform, including scripting, Flow Designer, and Integration Hub
- Strong familiarity with AIA Studio for creating intelligent, no/low-code automation flows integrated with AI
- Hands-on experience with AI technologies:
- Agentic AI (LangGraph, AutoGen, CrewAI, or similar)
- RAG frameworks (LangChain, Haystack)
- Knowledge Graphs ( RDF/OWL, SPARQL)
- Strong programming skills in Python, Java, or JavaScript
- Experience with cloud platforms (Azure, AWS, or GCP) and LLM APIs (OpenAI, Anthropic, Mistral, etc.)
- Understanding of vector databases and embeddings
- Experience working with GTM domains (CRM, customer engagement, marketing automation, sales analytics)
What the job involves
- We’re seeking a highly skilled Staff Software AI Engineer with development experience and a background in the Go-To-Market (GTM) domain
- This role blends application development with cutting-edge AI capabilities
- You will work on the ServiceNow platform, leverage AIA Studio for low-code AI workflows and build intelligent solutions using technologies like Agentic AI, Retrieval-Augmented Generation (RAG) and Knowledge Graphs (KGs)
- Your work will help transform how sales, marketing, and customer-facing teams operate
- ServiceNow Engineering: Develop scalable and maintainable applications and workflows within the ServiceNow platform, aligning with GTM use cases (e.g., sales enablement, lead management, partner ops)
- AIA Studio Development: Leverage AIA Studio to orchestrate AI workflows, integrate machine learning models, and streamline decision-making in GTM processes
- AI System Design: Design AI-powered systems that use LLMs, Agentic AI, and semantic retrieval to deliver contextual insights and automation
- RAG + KG Solutions: Build and maintain RAG pipelines enriched with Knowledge Graphs to surface relevant, real-time data to sales to help close the deal
- Agentic Workflows: Implement AI agents capable of task planning and execution (e.g., lead routing, customer scoring, higher deal velocity)
- Cross-functional Collaboration: Work closely with Product, Business Operations to identify opportunities, design solutions, and deliver measurable impact
- Scalability & Reliability: Build resilient, secure, and high-performance systems using industry best practices
- Technical Leadership: Contribute to team success through mentorship, design discussions, and by setting high standards for code quality and innovation
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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