Technical Support Representative, Drata
$46.6-72k
Plus stock, typically in the form of Restricted Stock Units (RSUs). Salary dependent on location
Security and compliance automation
Be an early applicant
Security and compliance automation
501-1000 employees
Be an early applicant
$46.6-72k
Plus stock, typically in the form of Restricted Stock Units (RSUs). Salary dependent on location
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- Service-minded and attentive attitude toward giving customers the best possible support and experience with our products
- Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for solving technical problems
- Willingness to research and learn more complex security, compliance, automation, log monitoring, and code tracing skills
- Excellent time management, multi-tasking, and context-switching skills
- An understanding of the principles of compliance and/or automation technology
- Strong verbal communication skills to provide concise examples and clear solutions to problems at hand
- 1-2 years of experience working in a position providing technical support through clear written and verbal communication
- Basic cloud computing and cybersecurity knowledge
- Excellent English communication skills
- Previous security or GRC industry experience, ideally in a B2B SaaS environment. While a formal security background isn’t required, it would certainly help
- Experience with support ticketing systems and automated support workflows (Intercom, Servicenow, Zendesk, etc.)
- If you thrive in a fast-paced environment with a team of A players to learn and grow, SafeBase is the place for you
What the job involves
- We are excited to build the Technical Support team and hire our first technical support representative! In this role, you will work on and troubleshoot technical issues, configure settings and integrations, and guide a wide range of customers to utilize the SafeBase platform successfully
- As the first Technical Support representative to join SafeBase, you will work with and learn from a close-knit team of Solutions Engineers who have made it their mission to provide the highest quality, customer-focused support possible
- While this position will initially work solely with the SafeBase team, it will eventually become part of the larger Drata organization
- Become a technical product knowledge expert on the SafeBase platform, products, and services with guidance from our Senior team members
- Serve as the first line of defense when customers ask questions about how the product works and when they encounter challenges. This will include improving our AI chat responses, solving issues outright, investigating and escalating complex issues quickly, and submitting feature requests with contextual information
- Answer incoming customer conversations via our support services' live chat and triage tickets
- Help our customers fully deploy SafeBase into their organizations. This involves troubleshooting the SafeBase platform and its integrations
- Solve contextual issues related to a customer’s IdP, CRM, data warehouse, web hosting, and bespoke configurations within their environment
- Provide customer service and technical expertise to customers, from small start-ups to large enterprises, across live chat, email, and video
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
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