Senior Research Manager, Multiverse

• 8+ years of user research experience in a high-growth or fast-paced tech company
• Minimum 3+ years managing user researchers with a proven track record of developing talent and building high-trust teams at more than one company
• Proven experience in influencing cross-functional teams and senior stakeholders, including Product, Engineering, Learning, Delivery, and SLT
• Expertise in a wide range of qualitative and quantitative research methods
• Strong synthesis and storytelling skills, including the ability to create executive-ready summaries that land
• Experience using AI tools to speed up and scale research workflows without compromising quality and ethics
• A collaborative, systems-thinking mindset that drives clarity, quality, and curiosity across the product development lifecycle
• Deep belief in continuous learning and building a culture of evidence-based decision-making

Desirable

• At Multiverse, we blend AI-powered coaching, applied learning, and human support to help people and businesses make real-world impact
• To build truly intelligent, human-centred products, we need a stronger foundation of insight. That’s where you come in
• We’re hiring a Senior Research Manager to lead and scale user research across the organisation
• You’ll own the cross-functional research function, ensuring every team—from Learning to Tech to Delivery—has access to powerful, actionable insights that are applied, not just generated
• You’ll report to the Director of Experience Design, and partner closely with 3 Product Directors and 2 Product Design Managers to embed research into decision-making at every level
• Lead high-impact, cross-functional research that directly shapes product and business strategy
• Build a unified, searchable, taggable insight repository that empowers teams to self-serve and trust research as a source of truth
• Ensure research insights are applied across the business—collaborating with Product Directors and Group Leads to influence roadmaps, priorities, and decisions
• Champion the voice of both customers and learners at the executive level, while supporting teams to take ownership of insight locally
• Establish and scale regular “User Connect Sessions” where product teams join customer calls and/or conduct lightweight research weekly
• Actively contribute to experience reviews, embedding customer insights in every journey and interface
• Run quarterly insight playbacks to surface the top customer and learner pain points that inform leadership priorities
• Operate as a 60:40 player-coach: drive insight work directly while building, managing, and mentoring a high-performing research team
• Support direct reports with clear development goals and timely, consistent feedback. Inspire and upskill the team with latest UXR thought leadership and best practice
• Continually raising the bar and quality of research at Multiverse through improved UXR ops and impact tracking
• Leverage AI tools to streamline research workflows—e.g. synthesis, tagging, pattern recognition—while maintaining rigour and ethics
• Enable non-researchers to confidently run foundational research and gather insight through training, coaching, and ops support
• Create and track research KPIs to show impact on business outcomes such as retention and CSAT