Senior Technical Program Manager, Flock Safety
$140-180k
+ Equity
Public safety operating system
Be an early applicant
Public safety operating system
501-1000 employees
Be an early applicant
$140-180k
+ Equity
501-1000 employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- Experience driving programs that require partnership across multiple functional teams, with a specific history of improving the quality of complex business solutions
- Ability to develop plans that are properly aligned with key stakeholders (including customer support teams, engineering, operations, and leadership) to ensure dependencies are fleshed out and project goals are clear
- Capable of identifying gaps and risks in technical projects and moving quickly to mitigate those issues. At Flock we take ownership and resolve problems, never assuming ‘someone else is going to take care of it’
- Ability to foster a great project environment with communication at its core - you will facilitate team meetings, keep the team on priority tasks, document assumptions and decisions, wrangle slack conversations, and anything else it takes to ensure consistent alignment and forward progress
- Have a background with technical solutions that provides the foundation for navigating our engineering environment with ease
- Have strong experience with project management software, including Salesforce and the Atlassian portfolio (Confluence and Jira primarily)
- Have proven experience introducing new solutions into a vertically integrated organization, including refining existing process or introducing new ones, implementing new tooling and related workflows, leveraging change management practices to successfully enable teams to adopt those changes
- Have proven ability to manage projects that must adapt with business needs and have ambiguous or evolving requirements
What the job involves
- The Flock engineering organization requires a Technical Program Manager to bridge the gap between all teams involved in technical support, from customer-facing support teams and engineering teams handling escalations to operations teams in the field
- This position will be responsible for understanding and improving the quality of our deployments and the technical support of the fleet, including the monitoring and resulting actions being taken
- The position will be tasked with identifying and tracking quarterly goals and weekly trends, driving priorities and resolutions of top issues, including establishing and maintaining an effective feedback loop to ensure issues are addressed at their root cause
- We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months
- This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety
- The First 30 Days:
- Meet with critical stakeholders so you quickly learn about the various teams involved with product deployment and customer facing and technical support, and how things work today
- Learn how to navigate Flock: tools, process, people
- Understand this quarter’s goals and your newly assigned project deliverables
- Learn about our portfolio of hardware and its capabilities
- Take ownership of your projects!
- The First 60 Days:
- Execute project plans with regular meetings, close each week’s priority deliverables, communicate results
- Strengthen partnerships with internal stakeholders, ensure your projects are still calibrated for current success and you are on track to hit targets; adapt as you learn
- Regularly escalate any perceived or real deliverable risk, with details and recommendations on how to mitigate
- Recommend improvements within the Flock support experience; communication & escalation methods, tools, root cause analysis & feedback loop, general process to help the team always make forward progress
- 90 Days & Beyond:
- Continue to successfully execute project plans with regular meetings, close each week’s priority deliverables, communicate results
- Work closely with support, operations and engineering partners to identify and capture business needs; translate to specific project initiatives to roll up into the broader Flock planning process
- Evaluate your successes and areas for improvement with your manager; recalibrate and plan for changes needed to accomplish next quarters goals
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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