Renewals Manager, Qualified.com
$90-110k
+ Equity + Bonus
Agentic marketing platform
Job no longer available
Agentic marketing platform
201-500 employees
Job no longer available
$90-110k
+ Equity + Bonus
201-500 employees
Company mission
To lead marketing teams into the future of pipeline generation.
Role
Who you are
- 3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Renewals Manager
- BA/BS degree in Business Administration, Sales or relevant field
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce) and CPQ tools
- Experience delivering client-focused solutions to customer needs
- Understanding of startup growth strategies and KPIs
- Previous experience using account management software
- You have a way with people, and are an excellent communicator
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once
What the job involves
- At Qualified, our Renewals Manager will strive to create long-term, trusting relationships with our customers.
- The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and develop new business from existing customers
- At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers
- Owning our customer renewals by building and maintaining long-lasting client relationships
- Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
- Answering client queries and identify new business opportunities among existing customers
- Liaise with cross-functional internal teams to improve the entire customer experience
- Serve as the lead point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profits and minimize customer churn
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
Our take
Customer Relationship Management is a vital part of a business's success, which has typically been handled by anonymous, text-based interactions. However, businesses have long known that many VIP customers prefer to connect personally with a company, which is what Qualified.com was founded to support.
The company's initial offering was built around alerting businesses when a high-profile customer was considering a purchase, alongside the tools to act upon this. Today, Qualified.com delivers PiperX, an AI SDR agent. The agent is capable of meeting with potential buyers in real-time, scheduling follow-ups, using contextual nudges to nurture leads and much more.
This agentic approach allows Qualified.com users to scale inbound pipeline generation across their marketing channels, in a manner that cannot be achieved with human work alone. Its innovative approach has caught the eye of the market, with Salesforce moving to acquire the company in order to bolster its own agentic B2B marketing solution.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$95m
SERIES C
May 2021
$51m
SERIES B
Total funding: $163m
Company benefits
- 100% Paid Medical, Dental, & Vision
- Monthly Wellness Stipend
- Free Gigabit Internet For Your Home Office
- Above Market Equity Packages At All Levels
- Work Equipment
- Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Kraig Swensrud
(Co-Founder & CEO)Kraig worked for Salesforce.com for almost 7 years, before joining Campaign Monitor as CMO in 2014. Having founded GetFeedback in 2013, they founded Qualified.com in August 2018.
Sean Whiteley
(Co-Founder)Sean worked as an Aol Systems Engineer, a PwC Developer and Director of Sales Engineering at webMethods. They spent over 6 years at Salesforce.com before co-founding GetFeedback and Qualified.com.
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