Renewals Manager, Qualified.com
$90-110k
+ Equity + Bonus
Pipeline generation platform
Open for applications
Pipeline generation platform
201-500 employees
Open for applications
$90-110k
+ Equity + Bonus
201-500 employees
Company mission
To change how companies generate pipeline.
Role
Who you are
- 3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Renewals Manager
- BA/BS degree in Business Administration, Sales or relevant field
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce) and CPQ tools
- Experience delivering client-focused solutions to customer needs
- Understanding of startup growth strategies and KPIs
- Previous experience using account management software
- You have a way with people, and are an excellent communicator
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once
What the job involves
- At Qualified, our Renewals Manager will strive to create long-term, trusting relationships with our customers.
- The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and develop new business from existing customers
- At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers
- Owning our customer renewals by building and maintaining long-lasting client relationships
- Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
- Answering client queries and identify new business opportunities among existing customers
- Liaise with cross-functional internal teams to improve the entire customer experience
- Serve as the lead point of contact for all customer account management matters
- Negotiate contracts and close agreements to maximize profits and minimize customer churn
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
Our take
Customer Relationship Management service Salesforce is used widely across the sales landscape. But because interactions on the platform are anonymous and text-based, they can feel impersonal. Many VIP customers prefer to put a face to the name and connect personally with a company, but this information is not revealed by Salesforce.
Qualified.com alerts companies when a high-profile customer is considering a purchase through their website, in addition to providing services that allow them to act upon this. By personifying web traffic and providing communication tools such as video and voice chat, companies are able to offer VIP clients high-quality sales conversations whilst they are visiting the website.
The sales CRM landscape is dominated by Salesforce, and Qualified.com’s approach to integrating their services within this platform is a seriously smart move. By allowing businesses to directly recognize and communicate with a high-profile customer, the startup presents itself as a serious competitor within the CRM industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$95m
SERIES C
May 2021
$51m
SERIES B
Total funding: $163m
Company benefits
- 100% Employee Paid Medical, Dental, & Vision
- Work From Anywhere
- 401k plan
- Free Monthly Gigabit Internet For Your Home Office
- Open Vacation Policy
- Paid Parental Leave Up To 16 Weeks
- Work From Home Setup On Us!
- One Medical Membership (including Tele-Medicine)
- Quarterly Swag
- Generous Employee Referral Program
- HSA / FSA Savings Accounts
- Disability Benefits (Short Term & Long Term) Paid By Us!
- Annual Learning Stipend
- Internal Coaching For Leaders
Company values
- One team
- Customers first, always
- Think big, move fast
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Kraig Swensrud
(Co-Founder & CEO)Kraig worked for Salesforce.com for almost 7 years, before joining Campaign Monitor as CMO in 2014. Having founded GetFeedback in 2013, they founded Qualified.com in August 2018.
Sean Whiteley
(Co-Founder)Sean worked as an Aol Systems Engineer, a PwC Developer and Director of Sales Engineering at webMethods. They spent over 6 years at Salesforce.com before co-founding GetFeedback and Qualified.com.
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