Senior Customer Success Manager, Corcentric
O2C
More information about location
AP automation, procurement and billing solutions
Open for applications
AP automation, procurement and billing solutions
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To make saving more and stressing less the norm for procurement and finance professionals.
Role
Who you are
- If you are passionate about creating satisfying customer experiences and want to do it for a company with a bright future, join us at Corcentric
- Bachelor’s degree in business or relevant field (or equivalent experience)
- Experience in a Customer Success Management role
- Experience in a Software-as-a-Service (SaaS) environment
- Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization
- Efficient organizational skills, with a proven ability to think both strategically and tactically
- Strong technical problem-solving abilities
- Demonstrated communication and presentation skills, with experience preparing and effectively delivering customer presentation decks in MS PowerPoint
- Proficiency using MS Excel to analyze and chart data
- Influencing and negotiation skills
- A team-player mindset, with a positive attitude and a record of consistently meeting commitments
- Ability to travel up to 20%
Desirable
- Order-to-Cash (O2C) functional domain expertise
- Accounting or Accounts Receivable operational knowledge
- Managed services experience
What the job involves
- As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and facilitating strong customer retention and growth across our portfolio of products
- Corcentric Customer Success is a team of fierce customer advocates relentlessly committed to doing what is best for the customer and Corcentric
- We view Customer Success as an esteemed profession and a critical component to Corcentric’s ongoing success
- We leverage best industry practices and skill development to help team members focus on customer outcomes, deliver beyond customer expectations, and grow through each experience
- We respect diversity of thought and encourage team collaboration
- We are currently hiring out of our Cherry Hill, NJ headquarter office, as well as remotely across Eastern US Time Zone in states where we have employee hubs: Pennsylvania, Florida, Georgia, and North Carolina
- This key position reports to the Head of Global Order-to-Cash Success, within our Global Customer Success team
- Serve as a client executive advocate by coordinating distributed internal functions and resources to reach client goals and solve complex customer issues
- Function as primary point of contact for all post-sales activities, including but not limited to customer onboarding, consultative guidance, change management, product training, technical support, and assigned account management activities
- Cultivate customer executive relationships to reinforce the strategic positioning of solutions
- Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value
- Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained
- Monitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidence
- Understand a diverse customers portfolio and strengthen relationships through support, training, and strategic dialogue with key users and contacts
- Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear
- Coordinate with the product, delivery, and support teams to meet customer needs related to product enhancements and change requests
- Actively monitor and promote customer product adoption and usage
- Promote, communicate, and train customer on new functionality and system upgrades
- Identify opportunities to increase the Corcentric product and solution footprint
- Act as the internal customer advocate to ensure customer needs and requests are met
- Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed
- Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests
- Proactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experience
Our take
Maintaining a smooth cash flow as an Enterprise can be highly problematic due to the complex financial movements involved with procurement, accounts payable, and accounts receivable. Whilst cashflows can be optimized by data-driven financial processes and expert advice, such solutions generally rely on time-consuming data analysis processes and expensive consultation fees.
Corcentric provides end-to-end procurement, accounts payable, and accounts receivable solutions, combining financial process automation, advisory services, and payment infrastructure to maximize business cashflows. The company achieves this through a suite of enterprise-focused solutions for source-to-pay and order-to-cash workflows, in addition to its cashflow specialists.
Through its unified combination of cashflow expertise and modular workflow automation tools, the company aims to maximize the cash flow of its clients and future-proof against the future of automated payment infrastructure. With post-IPO funding awarded in 2023 from the Bank of America and JP Morgan, Corcentric can accelerate these ambitions.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (1 round)
May 2020
$80m
GROWTH EQUITY VC
Total funding: $80m
Company benefits
- Generous annual paid time off program that increases with tenure
- Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
- An annual paid day off to volunteer for causes that are near and dear to you
- Paid maternity, paternal/secondary caregiver, and adoptive parent leave
- Company-paid life and disability insurance
- 401k program with a company match
- Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
- Dental plan – including orthodontia coverage
- Vision plan – including discount for LASIK surgery
- All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
- A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
Company HQ
Cherry Hill, NJ
Leadership
Matt Clark
(CEO)They initially joined Corcentric in 2004 as the President and COO, roles they held until 2023 when they became the CEO. Prior to Corcentric, they spent 3 years at Infolinx as a Project Manager.
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