Senior Account Manager, Ghost
Enterprise
$150-175k
+ Equity structure
Office located in Miracle Mile, CA
Inventory distribution optimization
Be an early applicant
Inventory distribution optimization
101-200 employees
Be an early applicant
$150-175k
+ Equity structure
Office located in Miracle Mile, CA
101-200 employees
Company mission
To build the world’s most powerful marketplace that transforms how inventory is bought and sold.
Role
Who you are
- Bachelor's degree in Business Administration or a related field; MBA is a plus
- Minimum of 7 years of experience in B2B account management, customer success, or related roles, with a proven track record of managing enterprise client portfolios and driving repeat business
- Experience in managed marketplaces, retail / eCommerce, excess inventory solutions, or supply chain management is highly desirable
- Strong comfort with software technology and quickly adopting new features
- Strong analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
- Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
- Experience in a fast-moving and dynamic startup environment
What the job involves
- As a Senior Account Manager, you will oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow their share of wallet with Ghost
- This role emphasizes customer success over traditional sales, focusing on driving repeat transactions, fostering long-term relationships, and optimizing client outcomes
- Your expertise in strategic account management and consultative engagement will be pivotal in achieving our retention and growth objectives
- Develop and execute tailored account plans for each enterprise buyer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
- Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
- Negotiate and close complex deals while collaborating with Supplier Managers and Operations to ensure a smooth end-to-end experience
- Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements and strategic intent
- Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention
- Utilize CRM tools to document all client interactions, and our broader suite of software to track account health metrics, transaction volumes, and client experience, providing regular reports and insights to senior management
- Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
- Collaborate with Buyer Success Associates / Managers to create client-ready materials reflecting account performance and buying opportunities
- Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs and scalable solutions in product development and process improvements
Our take
Excess inventory is one of the biggest pain points for modern retailers. Ghost solves this problem by making it easier for retailers to buy and sell excess inventory discreetly and sustainably.
With retailers wasting around $500 billion a year on excess inventory, demand for solutions like Ghost's is sky-high. The company has also made good on this demand, emerging from stealth mode in 2022 and about $38 million in funding to date. Ghost, which functions in much the same way as eBay, has benefited hugely from its founder's prior experience in the apparel industry.
Ghost's clear focus on sustainability and discretion has broad market appeal, especially for large-scale retailers looking to reduce waste and improve their public image. If Ghost can continue to attract such clients, it could scale at an impressive pace in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Oct 2024
$40m
SERIES C
Jul 2023
$30m
SERIES B
Total funding: $88m
Company benefits
- Medical, Vision, and Dental with some plans covered at 100%
- 401K
- Unlimited PTO
- Monthly catered lunch
Company HQ
Beverly Grove, Los Angeles, CA
Leadership
Josh Kaplan
(Co-Founder & Co-CEO)Previously worked as Senior Director of UEG Ventures, and was VP of Digital at Buck Mason.
Dee Murthy
(Co-Founder)They are also the Co-Founder of Young & Reckless and Five Four Group.
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