Senior Staff Software Engineer, ServiceNow

Conversational AI Experiences

$181.1-316.9k

+ Equity (when applicable) + Variable/Incentive compensation

React
JavaScript
Java
Vue.js
Angular 14+
Expert level
San Francisco Bay Area

Office located in Lawson Lane, CA

ServiceNow

Cloud-based digital workflows for enterprises

Job no longer available

ServiceNow

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$181.1-316.9k

+ Equity (when applicable) + Variable/Incentive compensation

React
JavaScript
Java
Vue.js
Angular 14+
Expert level
San Francisco Bay Area

Office located in Lawson Lane, CA

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Role

Who you are

  • 10+ years of experience with Java or a similar OO language
  • Passion for JavaScript and the Web as a platform, reusability, and componentization
  • Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Experience with any of the modern UI frameworks like Angular, React or Vue
  • Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization
  • Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
  • Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner

What the job involves

  • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes
  • Build the frameworks that power ServiceNow’s line of Generative AI products
  • Develop LLM-backed conversational experiences
  • Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
  • Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
  • Contribute to the design and implementation of new products and features while also enhancing the existing product suite

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

  • Commuter benefits
  • Annual learning stipends
  • Work from home opportunities
  • Generous family leave
  • Matched donations
  • Flexible PTO
  • 401(k) matching
  • Paid volunteer time

Company values

  • Win as a team
  • Innovate and execute
  • Stay hungry and humble
  • Deliver customer success

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

Salary benchmarks

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Diversity, Equity & Inclusion at ServiceNow

  • Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
  • Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
  • Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.

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