Senior Manager/Director of Technical Architect, Salesforce
Agentforce
$201.7-269.8k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$201.7-269.8k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Leadership in Solutions Architecture: Proven experience leading or coaching technical teams (architects, solution engineers, or related roles) within B2B SaaS or enterprise software
- AI, Data, & CRM Proficiency: Familiarity with AI/ML, data platforms, and CRM (Salesforce or comparable), with the ability to articulate both technical feasibility and business value
- Cross-Functional Collaboration: Comfortable aligning with cross-functional stakeholders (Sales, Product, Marketing) and engaging with executive-level audiences
- Project & Program Management: Experience planning and executing initiatives that scale solution teams’ impact—such as enablement and tool development
- Communication & Strategy: Skilled in presenting complex ideas, defining solution approaches, and driving consensus
- Strategic & Growth Mindset: Demonstrated ability to inspire teams, foster innovation, and adapt to evolving technologies
Desirable
- Prior Solutions Management Experience: Background in managing architects, solutions engineers, or other technical support roles
- Customer-Facing Demos & Engagement: Experience presenting to enterprise customers, building demos, and supporting sales processes
What the job involves
- As the Director leading the Solutions Architecture Team, you will guide and inspire a group of Technical Architects who provide deep technical and subject matter expertise across our AI portfolio
- You will cultivate a growth mindset, empower team members to excel, and foster a collaborative culture while also functioning as a player-coach, contributing strategic insights and solving complex technical challenges as needed
- Team Development & Coaching: Hire, mentor, and evaluate a diverse team of Technical Architects; create an environment of continuous learning and professional growth
- Strategic Collaboration: Work closely with Solutions leadership, Sales, and cross-functional teams (Product, Marketing, Partners) to align AI resources to the highest-value opportunities
- Player-Coach Role: Serve as an escalation point for complex sales engagements, providing direct solutioning support around AI/ML, data pipelines, and CRM integrations
- Resource Coordination: Prioritize and allocate specialist resources to meet field demand; ensure the right expertise is on hand for strategic opportunities
- Program & Initiative Leadership: Plan and execute strategic initiatives that enhance team effectiveness—such as enablement programs, new demo environments, workshops, or AI/ML best practices
- Deal Participation: Join key customer meetings and pursuits to drive solution strategy, clarify solution design, and articulate business value
- Thought Leadership & Enablement: Guide solution strategies for your team and encourage the creation of architectural best practices, demos, training materials, and proof-of-concepts—particularly around Agentforce’s AI/ML capabilities, Generative AI, and agent-based frameworks
- Collaboration & Relationship-Building: Nurture relationships with cross-functional groups, ensuring alignment on product capabilities, sales priorities, and customer needs
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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