Account Manager, Wayfair
12-18 Months, EU
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Are you sales driven?
- Have a consultative approach with customers?
- Thrive within building bespoke service packages?
- This requires an exceptional sales individual, someone who can quickly build trusting partnerships with our customers whilst navigating a portfolio of services to identify and creatively build a bespoke integration service and commercial package aligned with our customers requirements
- If you are analytical, passionate and self motivated, consultative sales professional we can offer a platform to elevate your career within a fast paced and agile global ecommerce business
- Proven success operating within a consultative sales/ account management role
- To be commercially astute with the talent in building attractive proposals and effectively discussing and negotiating pricing packages
- Exceptional customer service skills, someone who can effectively connect with customers/ partners/ vendors, quickly building trust to effectively nurture a positive Wayfair experience
- Strong problem-solving skills; a logical and analytical thinker who can dissect a problem to identify and leverage cross functional partners if needed
- Effectively operate independently as well as within a larger team and cross functional business
- Comfort with technology, both in navigating multiple systems simultaneously and learning new software required for the role
- Fluency in the English language (both written and verbal). Any additional languages would be advantageous but not essential
What the job involves
- As an Account Specialist within our Global Integrations team, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology!
- Our Global Partner Support team members continuously strive to enhance our supplier-partners supply chain technology that powers the Wayfair ecommerce experience
- Leveraging external and internal partners, to execute our strategic vision, enabling a best-in-class solutions offering to an ever-growing supplier base
- Engage daily with our ever-growing supplier base (20K suppliers driving +$10BN in revenue) to solve problems with technology systems and data quality that are fundamental to our business, including the configuration of data exchanges between Wayfair and our partners
- Collaborate closely with our integration vendors to ensure we have the right partners to support the integrations our suppliers wants and needs. You will be tasked with
- Lead Wayfair’s integration agenda for our Asia-based suppliers
- Identify and engage integration vendors to deepen Wayfair’s integration capabilities and suppliers to broaden our integrated supplier network
- Assess and resolve data integration/exchange issues in a timely and accurate manner
- Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of Wayfair tools
- Work effectively across our global team to ensure efficient collaboration
- Provide support and build relationships with vendors, suppliers and internal stakeholders to expand and improve Wayfair’s full integration menu and increase supplier adoption
- Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
- Act as a critical liaison between vendors, suppliers, and internal teams to gather user feedback, facilitate conversations, and leverage feedback to propose solutions to drive improvements
- Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities
Salary benchmarks
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
Share this job