Technical Product Manager, Beacon
£68k
4 days a week in office (Shoreditch, London)
A modern CRM for charities
Posted today
A modern CRM for charities
21-100 employees
Posted today
£68k
4 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To transform how charities work.
Role
Who you are
- At least 3 years of experience as a Product Manager at a B2B SaaS company
- Demonstrable Technical Experience (for example, you may have worked as a Software Engineer, Data Analyst, or you could have a Computer Science degree)
- Experience interviewing directly with customers and creating features based on user needs
- Absolutely superb communication skills. You need to be able to communicate effectively across all of Beacon’s internal teams, including the founders, engineers, customer success managers, and the sales team. You’ll also need to be charming and friendly with external parties such as Beacon customers, partners, and integration partners
What the job involves
- We're looking for an amazing Technical Product Manager to help us to take our CRM to the next level
- Working with the Head of Product on high-level strategy to ensure Beacon has the largest positive impact on Charities day to day that it can
- Manage part of our backlog of features, chores, and bugs (we use Shortcut). This includes gathering and synthesising feedback from the Customer Support, Customer Success, and Sales teams
- Assist the Customer Support and Customer Success teams in diagnosing and resolving complex customer problems
- You’ll be comfortable stepping up and taking charge of the situation when bad things happen. As alarms are blaring and deployments are failing, you’ll be cool as a cucumber
- Talk to customers and partners regularly. You’ll need to seek out early adopters of features, gather and organise feedback, and keep our roadmap aligned with our customers’ needs
- Coordinate with Beacon integration partners to drive our pipeline of integrations
- Develop a profound understanding of the Beacon product and contribute to product strategy
- Be the main liaison between the Engineering team and the rest of the organisation
Salary benchmarks
Our take
As nonprofits and charities often struggle to keep up with the level of innovation in the enterprise world, Beacon offers a cloud-based, data-driven CRM that lets them manage donations, fundraisers, payments, events & ticketing, marketing campaigns, and volunteers all in one place.
The last few years has seen an increase in the developments in the Charity CRM space. Companies like Salesforce have rolled out major upgrades to its non-profit cloud, while platform-to-platform integrations are also becoming more common. Further to that point, Beacon is one company that’s recently integrated with JustGiving.
The company has grown steadily in popularity since its 2017 inception, picking up well-respected clients like The New Humanitarian, The Jacobs Foundation, and Cruse Bereavement Care.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"There's always something new to do - clients have increasingly complex needs, and there's never an attitude of 'We can't do that' - but instead..."
Company benefits
- Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world
- Four day work week. Our working model gives everyone a 3 day weekend, every week
- We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays
- Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take
- Banded salary system so that everyone is paid the same for doing the same job, and your growth within the organisation is clear
- Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more
- A proper pension - we'll match 150% of your pension contributions (up to 10%)
- Private health insurance with routine dental & optical cover
- Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)
- Cycle to work scheme
- Sabbatical every 5 years (6 weeks off, fully paid)
Company values
- Social good
- Sustainable growth
- Partnership
Company HQ
London, UK
Articles
Leadership
David Simpson
(CTO)Former Head of Product at IT Infrastructure company Tray.io, former Senior Researcher at domain name registry Nominet.
Chris Houghton
(CEO)Former Head of Partner Success at Tray.io, co-founder and former CTO at e-commerce marketing platform, Sauce Apps.
Diversity, Equity & Inclusion at Beacon
- We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team
- We passionately believe in doing our part to fix the tech sector's diversity problem and that in building diversity we build strength
- We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent
- Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances
- We are actively working to demonstrate our commitment to our values by completing Bloody Good Period’s ‘Bloody Good Employer’ certification and working towards becoming a certified BCorp.
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