Developer Support Engineer, Okta
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment
- 2 years+ of technical support and/or software development OR 2-5 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
- Strong analytical and problem-solving skills
- Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
- Ability to quickly context-switch between multiple complex work streams
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
- Customer-obsessed attitude — a customer advocate, always going the extra mile
- Team player with solid communication and presentation skills
- Proactivity — identify opportunities and take preemptive action against potential problems
- Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
- Knowledge of software development fundamentals and common architectures
- Knowledge of HTTP, encryption, basic security concepts
- Understanding of authentication and authorisation concepts
- Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc
- Proficient in at least one programming language; ideally JavaScript
What the job involves
- We are seeking individuals with technical support experience to provide complex support services of the Auth0 SaaS solution
- This individual will work closely with our customers to provide break-fix support, operational maintenance, and support services
- This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship
- Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution
- Operational management of support tickets to meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Work as part of our extended support team in a dynamic, fast paced, learning environment, doing whatever it takes to exceed customer expectations
- Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
- Create process or troubleshooting documentation in the support knowledge base
- Collect information and document bugs with Engineering for product issues that are impacting customers
- Collaborate with other departments in the company to achieve customer success
- There may be a requirement to join a rotation for weekend shifts and/or on-call shifts, in order to ensure we can deliver outstanding service, 24x7
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Diversity, Equity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
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