Implementation Solution Architect, Insider
United Kingdom
AI-native omnichannel and customer engagement platform
Job no longer available
AI-native omnichannel and customer engagement platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help marketers deepen brand love with individualised, omnichannel customer engagement.
Role
Who you are
- Bachelor's Degree in Computer Science or related field
- Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts
- Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects
- Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies
- You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming
What the job involves
- Proactively engages with and reaches out to customer technical decision-makers and influencers
- Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation
- Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments
- Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact
- Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
- Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties
- Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact
- Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer
- Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers
- They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills
- They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers
- They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products
Salary benchmarks
Our take
There are many companies in the marketing industry claiming that they provide multichannel digital marketing tools. In most cases customer data sits in silos, thus, those companies are unable to provide clients with multichannel tools that maximise their marketing ROI. Insider is setting out to change this by using AI to connect customer data across channels and systems, improving the customer engagement experience for its clients as well as their customers.
Unlike its larger competitors in this space such as Salesforce, Insider's AI-based technology is able to integrate data from a wide range of marketing channels both online and offline. This allows its clients to better coordinate marketing campaigns across different channels and make more accurate predictions about customer behaviour.
Insider counts over 1,200 leading brands among its clients, including L'Oreal, Virgin, Santander, Singapore Airlines, Samsung and IKEA and has enjoyed substantial funding rounds. The unicorn company has focused on accelerating its growth through strategic mergers and acquisitions (recently acquiring MindBehind) while expanding its partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2024
$500m
SERIES E
May 2023
$105m
GROWTH EQUITY VC
Total funding: $772.3m
Company HQ
Soho, London, UK
Leadership
Arda Koterin
(Co-Founder & Chief Customer Officer)Studied Economics and Management at The London School of Economics and Political Science. Previously an Account Representative at Procter & Gamble and a Marketing Associate at Colgate Palmolive.
Hande Cilingir
(Co-Founder & CEO)Studied Economics & Management at London School of Economics and Political Science. Previously a European Regional Director at Torlin Chemicals and a Marketing Manager at Starmall.
Mehmet Sinan Toktay
(Co-Founder & CTO)Studied Computer Engineering at Istanbul Technical University. Previously an Oracle Technical Consultant at Natica IT Consulting.
Muharrem Derinkök
(Co-Founder & CPO)Previously a Business Intelligence Analyst at Turkcell, a VHDL Developer at Techneon, and a Research and Development Project Engineer at Eclipse Information Technologies.
Okan Yedibela
(Co-Founder & Senior Software Architect)Studied Computer Programming at Kadir Has University, and then became a PHP Developer at Rocket Internet Turkey & MENA.
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