Staff Data Analyst, Quince
Retention
$100-250k
Affordable luxury fashion and home goods brand
Job no longer available
Affordable luxury fashion and home goods brand
201-500 employees
Job no longer available
$100-250k
201-500 employees
Company mission
To create products of equal or greater quality than the leading luxury brands at a much lower price.
Role
Who you are
- Bachelor’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Data Science, Engineering or similar). A Master or PhD degree is a plus
- 7+ years of experience in data analytics, with a focus on growth, customer retention, life cycle analysis, or CRM analytics within an e-commerce or subscription-based business
- Proficiency in SQL and BI tools (e.g., Looker, Tableau, Power BI)
- Knowledge of statistical methods, including A/B testing and cohort analysis; familiarity with Python or R is advantageous
- Strong business and analytical mindset, with a demonstrated ability to interpret data and draw actionable insights that drive customer retention
- Excellent ability to communicate insights and recommendations to both technical and non-technical stakeholders with established cross functional leadership
- Ability to manage multiple projects simultaneously in a dynamic, fast-paced environment
- Experience with retention metrics such as CLV, CAC, and churn rate, and familiarity with predictive modeling techniques
- Knowledge of customer lifecycle management and engagement strategies in e-commerce or DTC businesses
What the job involves
- The Staff Retention Data Analyst will be instrumental in understanding customer behavior, identifying opportunities to improve retention, and developing insights to drive loyalty
- You’ll work closely with the marketing, product, engineering and data science teams to provide insights on customer lifecycle, segmentation, and retention campaigns
- Your ability to analyze complex datasets, uncover trends, and recommend actionable strategies will be key to driving customer loyalty and lifetime value
- Conduct in-depth analyses of customer cohorts and behaviors to identify trends in retention, churn, and lifecycle stages
- Evaluate the performance of retention marketing campaigns offering insights to optimize customer engagement and retention rates
- Build and continuously enhance multi-touch attribution models to accurately measure the effectiveness of marketing channels and campaigns. Leverage statistical techniques and data insights to improve model accuracy
- Assess and optimize marketing spend targeting existing customers to drive incrementality and use paid marketing to “bend” the retention curve
- Develop customer segments based on behavior, purchasing patterns, and demographics to enable targeted and personalized retention strategies
- Work with data science teams to build and maintain churn prediction models, proactively identifying at-risk customers and proposing retention strategies
- Work with data science teams to test and enhance product recommendation algorithms to get the right products in front of the right customers
- Analyze and monitor CLV metrics across segments to understand the long-term impact of retention initiatives
- Create and maintain dashboards and reporting systems to provide real-time insights on retention metrics for cross-functional teams
- Design and analyze A/B tests and multivariate experiments for retention campaigns, ensuring initiatives are data-driven and have measurable impact
- Partner with product, customer service, and marketing teams to align retention strategies with broader business goals and insights
Our take
The rise in fast fashion has brought widespread awareness of the alarming waste of resources and the significant environmental impact caused by the industry. Recognizing these concerns, Quince is looking to address these issues and offer a more sustainable alternative to consumers.
Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middleman. The company focuses on providing wardrobe staples and home goods, with an emphasis on minimalism, simplicity, and timeless designs.
Quince works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste. This approach allows Quince to ship goods directly to consumers' doorsteps, minimizing transportation and warehousing costs and as a result, providing customers with a more efficient and sustainable shopping experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (1 round)
May 2023
$77m
SERIES B
Total funding: $77m
Company HQ
SoMa, San Francisco, CA
Leadership
Sid Gupta
(CEO)Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.
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