Senior Reseller Partner Success Manager, Dental Intelligence
Dental practice performance solutions
Job no longer available
Dental practice performance solutions
201-500 employees
Job no longer available
201-500 employees
Company mission
To help dental professionals everywhere Practice Smarter.
Role
Who you are
- 4+ years of experience in Customer Success, Partner Success, Account Management, or a similar client-facing SaaS role
- Experience working with partners, resellers, or consulting firms is a major plus
- You are data-driven, proactive, and love solving real business problems
- You’re comfortable presenting to executives and managing complex relationships
- Strong organizational skills—you’re able to balance portfolio management and program delivery
- You thrive in fast-paced, collaborative environments
- Education: Bachelor's degree or equivalent experience
What the job involves
- We’re looking for a strategic, customer-obsessed Partner Customer Success Manager (PCSM) to join our growing Customer Success team. You’ll manage a book of ~30–40 consulting and marketing partners who license our software to coach their dental clients to success
- You’ll work directly with partner executives, coaches, and consultants to drive software adoption and long-term value. And when a partner’s engagement ends, you’ll work cross-functionally to convert those dental clients into long-term direct customers
- This is a unique role that blends customer success, light sales enablement, and program management
- Ensure the delivery of our Reseller Tiered benefits program to our reseller partners (this includes our Bronze partners)
- Manage a direct portfolio of ~30–40 consulting partners at our Platinum, Gold, Silver+ tiers
- Build strong relationships with executive, operational, and coaching-level stakeholders at each partner
- Own product adoption metrics and train partners on how to drive usage within their client base
- Run regular cadence calls and quarterly business reviews (QBRs) with strategic partners
- Lead retention strategy for your book of business, aiming for 80%+ gross revenue retention
- Collaborate with Sales to side-grade clients whose consulting engagement has ended into direct software customers
- Manage and scale our Customer Connect program—connecting partners to struggling SMB clients and ensuring we deliver leads to our Partner customers
- Deliver and coordinate partner benefits, including co-branded webinars, podcast participation, and other marketing initiatives
- Identify product expansion opportunities and pass qualified referrals to our sales team
- Ensure our Bronze partners (an additional 60 partners) are getting the digital touch services and communications pro
Our take
As a recognized leading provider in the market, Dental Intelligence helps dentists create value within their practices by improving team performance and overall culture– thus ensuring patients have the best experiences possible. The business intelligence provided by the company helps guide practices toward their goals, increasing profitability and efficiency.
Initially founded as a practice management software company focused squarely on profitability, the company has expanded through partnerships and acquisitions to offer a full suite of innovative tools. This includes online scheduling through LocalMed and patient engagement from Modento. The company counts 9,000+ practices among its clients, improving experiences for over 11 million patients.
Dental Intelligence’s proven track record of innovation and strategic investment is a strong sign that the company is well set to continue growth and expansion. This is further exemplified by its 2025 milestone of surpassing $1 billion in processed payments, signifying a major achievement within the dental payments industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$34m
SERIES A
Total funding: $34m
Company benefits
- Flexible Work Models: In-office, work-from-home, or hybrid
- Flexible Time Off & PTO: 10 paid holidays, and corporate ski passes available to check out (ask us about this)
- We pay up to 100% of your medical insurance and can match a percentage of your HSA contribution. We also offer great dental, vision, and life insurance
- Paid Parental Leave
- 401k with a generous company match up to 5.5% + unlimited access to financial advisors
Company HQ
Pleasant Grove, UT
Leadership
Rob Bay
(President & Co-Founder)Co-Founder of Dental Intelligence and Partner at ProCore Certified Public Accounts. Former Owner of CSG and Senior Consultant at DirectPointe.
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