Talent Ops Specialist, Siena
$60-80k
+Equity
More information about location
AI-powered customer service platform
Posted today
AI-powered customer service platform
21-100 employees
Posted today
$60-80k
+Equity
More information about location
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- Agency background, whether that meant volume at pace or a handful of searches done with real precision
- You treat every candidate like a relationship, not a transaction - including the ones who don't move forward
- Time at a boutique agency, or a startup at Series A or earlier. You've worked without a playbook and you're comfortable building one
- Comfortable building real workflows with Claude or similar. This isn't optional here, it's how the job gets done
What the job involves
- We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do
- We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock
- If you want to own real problems rather than close tickets, keep reading
- Hiring at Siena is moving fast, and it's about to move faster. So we’re looking for the next athlete to join our Talent Ops team
- You'll own the candidate's first experience of Siena end to end: triage, first screen, feedback, follow-through
- You're accountable for the quality and experience of everyone who makes it through your part of the process, as well as the experience of the ones who don't
- Recruiting at Siena is owned, not handed off. You'll stay close to the candidate, close to the Talent Ops Manager, and close to the tools that run the work, so nothing gets lost between hand-offs
- Inbound triage and first-round screens across our highest-volume and highest-stakes roles
- Every candidate's answer, on time. This is the standard the function is built around
- Scheduling and logistics across a growing slate of live roles
- Ashby, kept immaculate. Pipelines, notes, statuses, always current. If it's not clean in Ashby, it didn't happen
- AI in your workflow. Claude and tools like it aren't optional; you use them to run the work, not just draft an email
- Occasional sourcing support when volume calls for it. Outbound stays with the Talent Ops Manager, but you'll pitch in when the moment needs it
Application process
- Six-month fixed-term contract, with potential to transition to a permanent role at the end of the term based on performance and business need
Salary benchmarks
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Andrei Negrau
(Co-Founder & CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(Co-Founder & President)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
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