Renewals Operations Manager, WalkMe
$110-125k
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$110-125k
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- Must Have: Experience incorporating customer health insight into early churn warning. Knowledge of best practices in forecasting and ARR retention
- 5+ years of experience working in Sales operations / CS Operations with a focus in retention and/or renewals
- Quantitative analysis and data modeling experience within google sheets/Excel
- Advanced Salesforce knowledge is required; lightning experience preferred. Experience exporting/importing data at scale required
- Experience working with Tableau, Anaplan, working with Deal Desk (order management), contracts and finance teams
- Self-starter with the ability to take ownership while navigating in an ever-shifting environment
- We are an AI first company.. If you can dream it, we can help you achieve it with the right AI toolset and priorities
What the job involves
- WalkMe is looking for an Operations Manager to join our growing Customer Success Group (CSG) Operations team
- The CSG Operations team is the right hand of the Customer Success Group organization
- Reporting to the Sr. Director of this team, you'll promote operational integrity in the business and will be a forerunner in identifying trends, challenges, and opportunities
- You will help guide our decisions with data-driven analysis and thoughtful recommendations
- You'll work with a diverse cast in our Ops organization to help guide the growth and performance of the Renewals team
- Global renewal forecasting and retention processes
- Analytics; data analysis and reporting for senior leadership
- RM Dashboard reporting and maintenance
- Building predictive models on renewals and churn based on correlated data
- CS Compensation design, planning and reporting
- Capacity Planning, coverage, and resource allocation
- CS and RM Department and individual performance KPIs & OKRs
- Renewals Business process & policy development
- Renewals Methodology enablement & process workflow documentation
- Customer success workflow management; customer health, risk management, and trending modeling to foster renewal and expansion
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
Salary benchmarks
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