Conversational Designer, Aviva

Artificial Intelligence

£65k

+ Matching Share Plan + Bonus opportunity - 10% of annual salary, performance depending

Photoshop

Illustrator

Figma

Mid and Senior level

London

Insurance, wealth and retirement business

Posted today

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Posted today

£65k

+ Matching Share Plan + Bonus opportunity - 10% of annual salary, performance depending

Photoshop

Illustrator

Figma

Mid and Senior level

London

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

If you're ready to make a real impact with your creativity and expertise, we’d love to hear from you
Strong experience in conversational design and UX writing, strong expertise in chatbot technologies and NLP, exceptional copywriting abilities, and a collaborative, analytical mindset suited for fast-paced, cross-functional environments
Strong experience in UI design methods and principles, including design systems for both web and app. Delivering pixel-perfect designs that adhere to Aviva’s brand guidelines and design standards
Ability to lead projects from discovery through to delivery, gathering requirements and actionable insights to inform design and iteratively test with customers to optimise the experience
Highly skilled in using design tools such as Figma, Figjam, Photoshop, Illustrator, Optimal Workshop, and Adobe Analytics

What the job involves

At Aviva, we're on the hunt for a talented Conversational Designer to craft seamless, intuitive experiences that truly connect with our users
Our User Centred design team help define how millions of customers, partners, and employees engage with our digital products
You'll work on cutting-edge conversational interfaces- from chatbots to voice assistants, ensuring a smooth and natural experience
Collaborating closely with colleagues from across Aviva to deliver the best outcomes for our customers, including Product, Engineering, Data, UX Research, Accessibility and Legal

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

2% employee growth in 12 months

Glassdoor (3.7)

Company

Company HQ

City of London, London, UK

Leadership

Amanda Blanc

(CEO, not founder)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

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