Senior Director, Devoted Health

• A purpose-driven individual who is passionate about Devoted’s mission and impact
• 10+ years of operational work experience; preferably in strategy, consulting, product management, brand strategy, or operations
• Demonstrated success in cross-functionally implementing consumer initiatives, new products, or service design
• Proven experience in strategic planning, consumer insights, and initiatives that involve service design or customer adoption
• Ability to work in a tech/product/data environment with lean/continuous improvement orientation
• Ability to cultivate brand and member-centric insights and training

Desirable

• Imagine rebuilding American healthcare as a service that delivers remarkably improved health and wellness - this is exactly what Devoted is set out to do, and it inspires the development of a breakthrough and beloved brand
• Devoted Health, today, is understood as a Medicare Advantage startup with world class service but will one day become a nationally recognized consumer brand powered by a differentiated model of care
• Devoted is disrupting healthcare by partnering with older Americans with a more personal and high-trust model of care that enables better health; an all-in-one healthcare solution that includes both insurance plans and medical care, is enabled by service guides and technology, to be a healthcare partner centered around a member
• Today is still early in the life of the company - Devoted Health is growing quickly and currently only available to ¼ of the U.S. Medicare population - but this role is chartered with influencing and shaping Devoted’s phenomenally experiential brand within the hearts and minds of employees, Devoted members, partners, and most importantly, consumers
• Devoted is currently recognized for industry-breaking growth and member experience, but there is work to codify the unique culture that delivers Devoted quality level of care through many years of future expansion
• This role is an all-athlete strategy and operations position, focused on various initiatives to support Devoted’s service strategy and implementation
• You will report to the Chief Marketing Officer
• Role will be a combination of strategic and operational initiatives to support the Devoted brand: integrated/experiential marketing, awareness campaigns, communication, and engagement initiatives that grow brand recognition with B2B and B2C audiences
• Develop and evolve a “lighthouse” for the Devoted brand that is widely known and deeply understood by all internal and external partners
• Foster, help scale, augment the culture and brand of exceptional service
• Ensure ROI of compelling campaigns, communications, content, research, and outreach strategy
• Develop, sponsor, or quarterback agile plans in response to emerging issues/opportunities with strategic, collaborative, and data-driven judgment