Customer Outreach Associate, Empathy
$41-52k
OTE
$40k
BASE
+ Equity. Bonuses are performance-based, and exceeding targets may result in earning beyond the $1k monthly target
More information about location
Grieving support platform
Job no longer available
Grieving support platform
101-200 employees
Job no longer available
$41-52k
OTE
$40k
BASE
+ Equity. Bonuses are performance-based, and exceeding targets may result in earning beyond the $1k monthly target
More information about location
101-200 employees
Company mission
To change the way the world deals with loss.
Role
Who you are
- At least 2 years of work experience, preferably within a customer-facing role
- A people person who easily connects with others, and who delights in helping solve problems and creating great user experiences
- A desire to work at at a high-growth early stage start up
- Someone self-motivated who takes a high level of ownership and accountability
- Strong verbal and written communication skills, and a high level of empathy when speaking with clients over the phone
- Ability to thrive in an ambiguous environment
- Mission-driven with a passion for helping families dealing with loss
Desirable
- Experience in high-volume outbound dialer-based sales roles and/or customer service environments that require patience and persistence
- Knowledge of lead generation and a good grasp of how to positively influence prospects
- Experience using Slack, Zoom, Google suite, Zendesk, and other common software tools
What the job involves
- You will be responsible for maintaining a steady pace throughout the day to ensure outbound calls are completed efficiently while adhering to quality standards
- Staying organized and meeting daily and monthly performance goals will be key, as well as clear and consistent communication with your team and leadership in a virtual setting
- Serve as the first point of contact for eligible users, primarily via phone
- Build immediate connection and trust by listening thoughtfully to each user’s unique needs
- Make a high volume of outbound calls each day to connect with users and encourage adoption of the Empathy platform
- Utilize product knowledge and an empathetic approach to connect each user’s needs to Empathy service offerings
- Collaborate with other team members to ensure a seamless user experience
- Meet volume and quality-based call goals
Our take
Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.
Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.
A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Mar 2024
$47m
SERIES B
Sep 2021
$30m
SERIES A
Total funding: $90m
Company benefits
- Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
- Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
- Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
- Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
- Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
- Stock Options - Competitive equity offerings for all employees to share in the success of the company
Company values
- Trustworthy - We value transparency, and we always have families’ best interests at heart. We are committed to providing reliable advice and information, and to keeping all private data safe and secure
- Empowering - Families are at the core of everything we do, and giving them the tools they need is our most important job. We help them achieve their goals, providing clarity, managing progress, and recognizing accomplishments
- Unconditional - We are here to serve every single family dealing with loss, without exception. We are committed to serving everyone equally, being attentive to different needs, religious affiliations, cultural traditions and life situations
- Caring - We know how overwhelming life and loss can be. We meet families where they are, offering them practical and emotional support—whatever they need in the moment
Company HQ
Chelsea, New York, NY
Articles
Leadership
Ron Gura
(CEO)Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).
Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.
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