Engineering Manager, Superchat
More information about location
3+ days a week in office (Prenzlauer Berg, Berlin)
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
More information about location
3+ days a week in office (Prenzlauer Berg, Berlin)
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- Experienced engineering people manager
- You bring 3–5+ years of people management experience in software engineering, ideally in B2B SaaS environments
- Strong delivery leadership
- You have a track record of leading squads of 5-10 engineers through full product and delivery cycles
- Technically credible
- You come from a strong technical background (former Senior Engineer or equivalent), read code comfortably, and contribute meaningfully to technical discussions
- Builder of strong engineers
- Your former reports got promoted, took on broader scope, or grew into roles that better matched their strengths
- Strong hiring instinct
- You have experience hiring engineers and successfully closing high-quality candidates
- Comfortable with difficult conversations
- You are comfortable having clear, honest, and sometimes difficult conversations when needed
- Clear communicator
- You are fluent in written and spoken English. You communicate clearly across engineering, product, and leadership teams and create alignment through strong written and verbal communication
- We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously
What the job involves
- We're hiring an Engineering Manager to lead one or more squads. You'll partner directly with the CTO to develop engineers, ship reliable software, and shape how our team works as we scale
- Pure delivery manager
- You treat engineering as a ticketing operation focused only on timelines and task tracking instead of product quality, technical health, and team growth. We need engineering leaders, not project coordinators
- Engineer escaping into management
- You moved into management mainly to stop coding rather than because you genuinely enjoy leading, coaching, and developing people. This role requires a real interest in people leadership, not retreating from technical work
- Top-down architecture owner
- You want to personally own architecture decisions alone instead of enabling strong technical ownership within engineering teams. Engineers own architecture decisions - you participate, challenge, and sponsor the right investments
- First-time people manager
- You are entering engineering management for the first time and have not yet experienced leading teams through performance, hiring, and scaling challenges. We’re looking for someone who has already managed engineering teams successfully
- Remote-only operator
- You prefer fully remote work and don’t want to actively build relationships and culture in person with the team. We believe strong engineering leadership requires regular in-person collaboration and presence in Berlin
- You run weekly or bi-weekly 1:1s with each of your direct reports to support growth, alignment, and execution
- You lead growth conversations and performance reviews - including development planning, quarterly check-ins, and calibration sessions with peers and the CTO
- You work closely with PMs and senior engineers on cycle planning, scoping, prioritization, dependencies, and team capacity
- You actively participate in architecture and tech debt discussions - challenging decisions, supporting strong technical direction, and sponsoring long-term investments
- You play a key role in hiring - from interviewing and feedback to debriefs and closing strong candidates
- You collaborate closely across squads with other Engineering Managers and the CTO to maintain alignment and execution quality
- You handle difficult conversations directly and thoughtfully - including performance issues, conflicts, and compensation discussions, with support from the CTO where needed
- Stakeholders:
- CTO: Your manager and partner on people development, calibration, technical direction
- Direct Reports: Engineers in your squad(s); you own their development, performance, and growth
- Product Manager(s): PMs own what and why; you own how (delivery) and who (people)
- People Ops: Partner on compensation and processes
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.9m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.8m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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