Systems Operations Coordinator, Yoto
£40-50k
More information about location
1-5 days a week in office
Interactive audio platform for kids
Be an early applicant
Interactive audio platform for kids
101-200 employees
Be an early applicant
£40-50k
More information about location
1-5 days a week in office
101-200 employees
Company mission
To help parents inspire the next generation of independent, creative minds.
Role
Who you are
- 2 years in a similar role
- Proven experience of administration, support and development in a multi-application environment
- Demonstrable experience of team, policy and process development
- Excellent attention to detail
- A service driven attitude towards all work - ensuring we provide the best service possible, as quickly as possible, to all customers, whether they are external or internal to Yoto
- Comfortable working remotely using a variety of cloud-based software solutions
- A friendly, outgoing, personable with a hands-on mentality, willing to roll your sleeves up, and deliver to agreed targets
- Self-starter - able to work both alone and as part of a team
- Good MS Office skills especially Excel
- Good Google Suite/Workplace knowledge
- Nice to have: Shopify/NetSuite experience
What the job involves
- We’re looking for a Systems Operations Coordinator to join our team to ensure the smooth running of our internal systems, provide first-line support for system-related queries, and help streamline processes across the business
- First responder for Systems Operations questions or issues
- Monitoring and new Systems tasks via the team’s task tracker
- Working with Finance team using our Setyl platform to enable monthly checks on licence usage and costs
- Working with platform owners to enable correct platform access, and onboarding any new platform requirements to allow SSO and correct onboarding/record maintenance
- Regular access review tasks - ensure the correct people have access to the right platforms with the correct permissions
- Developing the Shopify B2B platform to leverage Shopify native developments and app resources to better service our B2B partners
- Editing and maintaining permissions for NVOY/Okta
- Liaising between NVOY and colleagues on any support requests
- Primary contact for new starters/leaver process
- Create new email groups, housekeeping reviews of access to existing groups
- Working with Systems Ops team to improve, develop and curate our internal company support pages (Notion)
- Assisting System Ops project work
- Daily support tasks for System Operations Coordinator as required
- Support for Systems Operations Coordinator’s training documentation and resource program
- Support the Operations department’s collaboration with the Data team
- Circulation of reports to internal teams as required
- Carry out responsibilities in line with team training and policy
Salary benchmarks
Our take
A key development in the last 5 years has been a move towards screen-based kids entertainment like apps and streaming services. However, more recently there have been concerns that excessive screen time for children can be damaging to health and development. So, many consumers are looking for alternative products which will expose children to modernity without the drawbacks of many modern devices. This is the demand which Yoto is setting out to capitalise on.
Yoto's product - a screen-free audio platform - enables children to access features such as audiobooks, podcasts, and soundscapes via physical cards inserted into the device. The Yoto Player has received considerable early praise from consumers and from investors also, who granted Yoto considerable funding.
Perhaps the most difficult challenge for a business operating in the highly competitive children's toys market is keeping its product current. However, Yoto's software is fully customisable, meaning that alongside its library of content, parents can add their own audio files to the device to suit the interests of their children. This imbibes Yoto with a customisability that gives it an edge, especially as children's tastes change with age.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Flexible working
"At Yoto I'm treated as an adult, and given the autonomy to get on with what I need to get done at work while also getting done what I need to in my..."
Funding (last 2 of 3 rounds)
Jun 2024
$23m
ANGEL
May 2021
$17m
SERIES A
Total funding: $43.3m
Company benefits
- Your birthday off
- Choice-based approach to where you work - we encourage everyone to come in to the office minimum once a month
- A Work from Anywhere policy giving you the opportunity to work from a different location for a temporary period
- Yoto player and starter pack of cards
- Company socials and celebrations, including our annual Yoto Fest
- 2x volunteer days a year
- 24/7 Employee Assistance Programme (EAP)
- Family-friendly leave
- 25 days holidays plus bank holidays
- Workplace pension
- Private Medical Insurance or Wellbeing Allowance
- Dental advice and guidance
- Income Protection
- Life Assurance
Company HQ
Somers Town, London, UK
Articles
Leadership
Ben Drury
(CEO)They have extensive experience as a Non Executive Director for the likes of Marmalade and Intercede. Since 2016, they have also been a board member and investor for Pimoroni.
Filip Denker
(Co-Founder)They co-founded Yoto alongside Ben in 2017.
Diversity, Equity & Inclusion at Yoto
- At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them. We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated. We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet.
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