Technical Customer Support, ElevenLabs
Contracting Role
AI text to speech and voice cloning software
Open for applications
AI text to speech and voice cloning software
101-200 employees
Open for applications
101-200 employees
Company mission
To make content universally accessible in any language and any voice.
Role
Who you are
- This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively
- We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact
- Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech
- Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead
- Are analytical, efficient, and strive on solving complex challenges with a first principles mindset
- Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations
- Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside
- 2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience
- Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations
- Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React
- Startup Experience: Prior experience working in a startup with international, remote teams is highly valued
- Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support
- Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision
- Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams
- Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone
- Driven: Strong work ethic with a commitment to excellence and continuous improvement
- Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals
- Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities
- AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology
- ElevenLabs User: Bonus points if you are already familiar with and use ElevenLabs products!
What the job involves
- As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support
- Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
- Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems
- Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements
- Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products
Our take
On a mission to make all content universally accessible in any language or voice, ElevenLabs is developing cutting-edge technology that can clone and generate voices. Primarily a research company, ElevenLabs has been busy developing several new innovative AI voice-generating tools.
“Projects” is aimed at products such as audiobooks, simplifying the generation and editing of spoken words from long-form texts. Alongside this research into long-form speech synthesis, ElevenLabs has released Eleven Multilingual V2, which describes itself as a foundational AI speech model available in over 30 languages.
It’s clear to see then that ElevenLabs was busy before it left beta testing stages in August 2023. All of its innovations in the field were based solely on in-house research, exemplifying its stellar team (ElevenLabs founders are ex-Google engineers). It also enjoyed $21 million in funding in 2023 to aid its public emergence. Whilst the competition in the voice generation arena is tough, ElevenLab’s products have direct applications for people with sight impairments and innovating media dubbing and its authenticity. Its products, though fresh to the market, are very promising indeed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2025
$250m
SERIES C
Jan 2024
$80m
SERIES B
Total funding: $351m
Company benefits
- Stock options; we want you to have ownership in the company and share the successes that lie ahead
- Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location. We also have an in-person hub in London and soon in New York
- Flexible working hours; we are a remote-first company and believe in flexibility
- Annual company off-sites; the last two were in Portugal and Spain
Company HQ
Westminster, London, UK
Articles
Leadership
Mati Staniszewski
(Co-Founder)Previous a Deployment Strategist at Palantir Technologies, worked in Business and Product Development at BlackRock, and Business Intelligence at Opera Software.
Piotr Dabkowski
(Co-Founder)Former Software Engineer at Google, Tessian, and Opera Software AS.
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