Technical Enablement Manager, LaunchDarkly
$117-162k
OTE
Salary dependent on location + RSUs
Feature management for software teams
Open for applications
Feature management for software teams
501-1000 employees
Open for applications
$117-162k
OTE
Salary dependent on location + RSUs
501-1000 employees
Company mission
To empower all teams to deliver and control their software.
Role
Who you are
- Enablement-Focused Growth: Passionate about learning and growth, actively seeking and providing feedback to continuously enhance both personal skills and those of the team
- Impact-Driven Results: Strives for ambitious goals, working proactively to improve team and company outcomes, often extending beyond direct responsibilities
- Clear Communication: Excels at simplifying complex concepts, delivering clear and concise messages tailored to the audience for maximum impact
- Adaptability in Action: Thrives in dynamic environments, taking decisive action even in situations with low clarity, ensuring progress and alignment
- Collaborative Partnerships: Builds strong, meaningful relationships with internal teams and stakeholders, driving collective success through collaboration
- 5+ year working in a SaaS organization with experience in a technical role or technical enablement role (experience of both Sales/Solutions Engineering and Technical Enablement preferred)
- Experienced and passionate in leading virtual and in-person training programs, including technical workshops
- Skilled in developing dynamic and engaging technical trainings for various audiences
What the job involves
- As a Technical Enablement Manager at LaunchDarkly, you will play a critical role in empowering our Customer Experience teams by providing the necessary training, resources, and support to ensure they can effectively demonstrate the value of our platform
- In this role, you will be responsible for product enablement, including release enablement, ensuring that our technical teams are not only able to demonstrate our solutions but also effectively tie them to customer value
- You will work very closely with our Product and Product Marketing teams to ensure high-quality, timely enablement that aligns with our product roadmap
- Your primary focus will be on developing, designing, and delivering technical enablement programs that cater to the needs of Solutions Engineers and other technical revenue teams, ensuring they are equipped with the knowledge and skills to lead successful customer engagements, drive platform adoption, and serve as trusted technical advisors to our customers
- Enable Technical Teams: Develop and implement comprehensive technical onboarding and everboarding enablement programs for new hires existing technical team members, ensuring they are well-equipped to excel in their roles
- Content Curation and Development: Curate, design, and maintain a library of technical enablement content, including product documentation, demo scripts, technical deep-dives, and best practices guides
- Ensure all materials are up-to-date and align with the latest product features and industry trends
- Program Design and Delivery: Create and deliver engaging, interactive training sessions, workshops, and certifications that cater to various learning styles
- Topics may include platform overviews, advanced product features, customer pain point identification, and solution design
- Collaboration with Cross-Functional Teams: Work closely with Product, Engineering, and Marketing teams to stay informed about product updates and new features
- Integrate this knowledge into enablement content and training programs to ensure alignment with product strategy and messaging
- Technical Expertise: Develop and maintain a deep understanding of the LaunchDarkly platform and its surrounding ecosystem
- Serve as a subject matter expert in internal discussions and customer engagements, providing valuable insights and guidance to the Solutions Engineering team
- Customer Advocacy: Act as a liaison between the Solutions Engineering team and the Product/Engineering teams, advocating for customer needs and feedback to influence product development and ensure customer satisfaction
- Performance Measurement: Establish metrics to assess the effectiveness of enablement programs. Regularly analyze program outcomes and feedback to continuously improve the quality and impact of training initiatives
- Revenue Team Partnership: Collaborate with Sales, Solutions Engineering, Customer Success, and Professional Services teams to ensure a unified approach to customer engagements, enhancing overall customer experience and driving successful platform adoption
Our take
Feature flags are a powerful software development tool, allowing teams to modify system behavior without changing code, therefore minimizing risk. If a business has a new feature they want to test, they can then roll it out to a small set of users before letting it go live. These companies can, for example, get quick feedback on the new feature and fix any bugs, or roll back any changes.
LaunchDarkly allows companies to run tests like this by activating the new code for only a small set of users prior to launch. Typically running these tests requires lots of developer time - a daunting and expensive prospect for most rapidly growing businesses - and can risk disruption to the user experience if testing takes place on the live product.
The platform is used by more than 1,500 customers, including the likes of IBM, Intuit and Atlassian. Signalling a change in strategy, the company shook up its management in 2023 and is now aiming to scale its already strong growth under the leadership of Dan Rogers, a product and marketing specialist with an impressive track record at Rubrik, AWS and Microsoft. It is now well poised to develop into a leading business in the feature management space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2021
$200m
SERIES D
Jan 2020
$54m
LATE VC
Total funding: $330.3m
Company benefits
- Full Vision
- Full Dental
- Full Medical
- Flexible Schedule
- Healthy Lunches & Snacks
- Conference & Meetup Access
- Education Stipend
- Personalized Work Station
- Close to Public Transportation
- Bike Parking
- Team Activities
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- Build together, win together
- Create customer champions
- Learn and grow
- Widen the circle
- Work impactfully, work sustainably
Company HQ
Lakeside, Oakland, CA
Articles
Leadership
Edith Harbaugh
(Executive Chair)Worked as a Product Manager at Vignette, Monster Worldwide, and PlantSense. Previously Product Director at TripIt.
John Kodumal
(CTO)Prior to co-founding LaunchDarkly was Software Development Manager at Atlassian and Bytecode Anaylsis Architect for Coverity.
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