Junior Startup Operations Manager, Promaton

• 1-2 years of work experience in a startup environment, ideally with some expertise and/or clear affinity in either of the following three domains: operations, process improvement, team cohesion
• Ability to drive improvements in a pragmatic and practical way (having a good understanding of what moves the needle), though with high quality standards
• Ability to digest a lot of information & complexity fast, coupled with a willingness to learn (we are a very innovation-minded team)
• Structured & concise way of working and communicating
• An independent and proactive self-starter attitude
• Team player and collaborative mindset
• Excellent written and verbal communication skills in English
• Based in a time zone between UTC-1 and UTC+3 (-2 to +2 hours Amsterdam time)
• Ability to fly in for company events 4 times a year (1 week per quarter)

Desirable

• In a startup like Promaton there are always a hundred things to do and to improve, to ensure the business runs smoothly
• That is the core of your role as business operations coordinator: you keep the day-to-day operations running, support other teams (people operations, quality management, product teams, general business) and are constantly looking for ways to improve our processes
• No day will be the same, but the main ingredients will always include administrative tasks, project management and process improvements
• After 3-6 months:
• You know the ins and outs of our different business processes (goal setting and planning, people operations, quality management, …) and you have built a strong relationship with the colleagues you are working most closely with (COO, quality manager, operational assistant)
• Thanks to your strong organizational skills our day-to-day operations run seamlessly: our goal setting & planning cycles run smoothly, new hires have a smooth onboarding, our processes are in great shape and well documented, our internal and external communication (website, social media, etc.) is up-to-date, etc
• You have identified several pain points in our processes and have started to implement improvements (new / improved processes, tools, methodologies, etc.) to improve our way of working
• The team happiness and engagement has increased thanks to your efforts to improve our people processes, organize fun team events and strengthen our culture
• After 9-12 months
• You start choosing 1 or more paths to specialize further in, for example, operations, goal setting & planning, maintaining/increasing team cohesion, remote companies, finance, etc
• 32-40 hours per week, split between running operations and improving company processes:
• 25% running operations (coordinating quarterly OKR process, assisting quality manager with operational tasks, monitoring and quality control on onboarding & offboarding processes, and assisting team with employer branding, organizing events, coordinating All hands team meetings and Show & Tell sessions, etc.)
• 75% improving processes (identifying pain points in various company processes, coming up with improvement ideas, getting team feedback on proposed improvement, as well as implementation of improvements)