Senior Customer Success Operations Manager, Choco
3-5 days a week in office
Enabling a sustainable food system
Be an early applicant
Enabling a sustainable food system
201-500 employees
Be an early applicant
3-5 days a week in office
201-500 employees
Company mission
To lead a change in one of the oldest industries on the planet.
Role
Who you are
- 5+ years in Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS
- Proven experience owning or materially improving renewal and expansion forecasting
- Strong Salesforce architecture knowledge with hands-on experience impacting contracts and revenue reporting; experience with workflow tools (e.g., Monday.com) is a plus
- Demonstrated experience building or redesigning operational processes in high-growth, scaling environments
- High ownership mindset with accountability for business outcomes, not just deliverables
- Strong cross-functional influence and confidence working with senior stakeholders
- Fluent English (written and spoken)
What the job involves
- We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post-sales revenue engine
- You will improve renewal forecasting, increase revenue predictability, and optimize the systems and data architecture that drive retention and expansion
- Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered
- This is a senior individual contributor role for someone who has built post-sales operations in scaling B2B SaaS environments and is ready to own a revenue-critical function
- Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
- Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
- Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
- Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution
- Partner with Finance to improve revenue hygiene and strengthen forecasting alignment
- Drive prioritization and alignment with Systems to unlock high-impact operational improvements
- Build scalable processes that increase efficiency and create clarity across Customer Success
- Lead cross-functional initiatives from diagnosis through implementation and adoption, ensuring changes stick
Salary benchmarks
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. Because of this, it has a large and rapidly growing userbase and its supply chain now links more than 31,000 businesses globally, with more than £1.2 billion in goods traded on its platform.
It's also raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It now has eyes on expansion, currently working with clients across the U.S. and Europe but also planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$29.1m
LATE VC
Dec 2022
$38.4m
LATE VC
Total funding: $342.2m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Khachab
(Co-Founder & CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE.
Julian Hammer
(Co-Founder)Before co-founding Choco, they freelanced in Product & Marketing with Ace & Tate, BuzzHire and UpLabs. Before that, they were a Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
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