Director of Product Management, CLEAR
$220-250k
Digital wallet using biometrics
Job no longer available
Digital wallet using biometrics
1001+ employees
Job no longer available
$220-250k
1001+ employees
Company mission
To create a world people can move through easily simply by being themselves.
Role
Who you are
- What you're great at::
- Leading data-driven teams focused on driving retention through platform innovation, billing and subscription optimization, and best-in-class experiences for internal and external customers
- Spearheading large-scale product initiatives, including vendor migrations and integrations
- Identifying high-impact strategies and solutions to expand and elevate our products for both internal and external customers
- Strong analytical and problem-solving abilities
- Rigorous and collaborative approach to prioritization and decision-making
- Cultivating and nurturing a culture of high performance and innovation
- Living and imparting CLEAR’s core values: Be Indefatigable, Bias for Action, Embrace Change, Obsessed with the Customer Experience, Speak Up, Our Great People, Own It
What the job involves
- As a Director, Product Management you will lead multiple teams that are instrumental to CLEAR’s ability to deliver seamless and delightful consumer experiences
- Your domain will encompass core Membership management experiences, Member Care enablement, and our Subscription & Payments platform
- Your main priorities are to (1) elevate the CLEAR Plus member experience through frictionless self-service account management and delightful Member Care interactions that drive lasting retention; and (2) build reliable CLEAR-owned subscription, payment and pricing services, enabling business scalability and agility with minimal engineering overhead
- Define the strategic vision and product roadmap for CLEAR’s Membership management experiences, Member Care enablement, and next generation Subscription & Payments platform
- Partner with stakeholders across Engineering, Finance, Operations, Member Care, Marketing, Security and Legal to ensure alignment in priorities, staying one step ahead of business needs as we innovate on new benefits and services for CLEAR Members
- Raise the bar for product excellence and innovation by balancing bigger bets with iterative product improvements rooted in performance metrics and user feedback
- Lead and coach a team of Product Managers, with a focus on their professional growth and product delivery & impact
- Work with CRM, payments, and billing integration vendors to optimize solutions and cost-effectiveness; familiarity with vendors like Salesforce and Stripe is a big plus
Our take
Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.
CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.
The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2021
$100m
LATE VC
Apr 2017
$15m
LATE VC
Total funding: $135m
Company benefits
- Comprehensive healthcare plans
- Family building benefits (fertility and adoption/surrogacy support)
- Flexible time off,
- Free OneMedical memberships for you and your dependents
- 401(k) retirement plan with employer match
Company HQ
Midtown East, New York, NY
Leadership
Caryn Seidman Becker
(Chairman & CEO)Prior to Clear, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.
Ken Cornick
(President)Prior to CLEAR, they were a founding partner of Arience Capital. In building Arience over a seven-year period, heavy emphasis was placed on its unique research process, culture and team.
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