Senior Product Designer, Spring Health

• You’ve worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design
• Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users
• Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them
• Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success
• Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance
• Team-player mindset: what’s good for the team is good for individuals
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables
• Ability to give engineers guidelines so that they can move forward without fully completed designs
• Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly
• Proven experience designing intuitive and actionable data visualizations that tell a clear, relevant story to users, without overwhelming them
• Experience in designing solutions that prioritize the customer’s needs, ensuring relevant data is surfaced, easily discoverable and presented to users at the right time
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards
• Comfortable using and contributing to Design Systems
• Excellence in: information architecture and interaction design. Expertise with Figma and prototyping
• Multiple examples of your ability to design best in class user interfaces
• Love for design: you’re not satisfied with the status quo and always think of ways to improve

Desirable

• We are looking for a Senior Product Designer to join the Customer Experience team, who will build new experiences to help customers drive broader adoption with members and understand and support member needs
• You will help our customers improve the overall health, well-being and satisfaction of their employees, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent
• The candidate will directly impact revenue and customer satisfaction
• You will join a cross-functional product team, focused on and measured by outcomes, and empowered to drive KPIs and business results
• We have a broad range of design skills on the team and we pride ourselves on a strong culture of experimentation, creativity, and accountability
• The challenges on this team should get you excited about uncovering opportunities to address customer needs while ensuring Spring Health as a business continues to be healthy and growing
• Partner closely with product, engineering, data science, and customer support to identify and ship meaningful and measurable impacts on Spring’s customer experience in alignment with Spring’s product strategy
• Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products
• Leverage data as a tool to help customers better understand and support their employees’ needs
• Design solutions to test hypotheses and gain signals for further improvements
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
• Maintain or increase customer satisfaction
• Maintain or increase the customer experience’s system usability scale (SUS)
• Maintain or increase customer retention