Software Engineer Intern, Cresta
Compensation: CAD $30-50/hour
Real-time intelligence for contact centers
Job no longer available
Real-time intelligence for contact centers
501-1000 employees
Job no longer available
Compensation: CAD $30-50/hour
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Experience with one or more programming languages (e.g., Python, Go, Java, JavaScript, TypeScript)
- Interest in building user-facing products, backend systems, or real-time/data-intensive applications
- Familiarity with modern web development (frontend and/or backend), APIs, or system design fundamentals
- Understanding of building reliable, maintainable systems—this could include UI/UX quality, API design, or performance considerations
- Curiosity about LLMs, AI agents, or production AI systems (no prior ML experience required)
- Experience using AI-powered developer tools (e.g., Cursor, Claude Code) to accelerate development workflows
- Strong proficiency in agentic coding workflows—effectively collaborating with AI tools to design, implement, and iterate—is a strong plus
- A driver mindset—you proactively identify problems, take initiative, and push work forward rather than waiting for direction
- Strong problem-solving ability and a bias toward action
What the job involves
- As a Software Engineer Intern, you’ll build systems that power real-time, AI-driven customer interactions in contact centers
- You’ll work on production infrastructure where latency, reliability, and measurable business outcomes matter
- You may work across key areas such as:
- AI Agents & Automation – systems that handle and assist high-volume customer conversations
- Real-Time Agent Assist – delivering live guidance and insights during interactions
- Conversation Intelligence – extracting insights from millions of conversations
- AI Evaluation & Reliability – improving quality, consistency, and observability of LLM systems
- Platform & Infrastructure – enabling scalable, low-latency AI experiences
- Cresta’s platform powers the full contact center workflow—from real-time assistance and automation to post-call analytics and continuous optimization
- You’ll operate in a high-ownership, fast-moving environment where interns are expected to contribute meaningfully, not just observe
- Design and build systems that support real-time AI-powered customer interactions
- Work on features combining LLMs, data systems, and user-facing applications
- Collaborate with engineers, product, and ML teams to ship production-ready solutions
- Build systems for evaluation, monitoring, and continuous improvement of AI behavior
- Optimize for low latency, high throughput, and reliability at scale
- Take ownership of problems end-to-end—from identifying gaps to shipping solutions
- What You’ll Learn:
- How to build and ship production-grade AI systems used in real customer environments
- How to design systems balancing model quality, latency, and reliability
- How AI agents are deployed, evaluated, and improved at scale
- How contact centers evolve from manual workflows to AI-driven operations
Application process
- To help us find the best team match, please include a brief note on the type of problems you most enjoy working on. For example:
- Backend / distributed systems / infrastructure
- Frontend / UI engineering / product experience
- Full product development (end-to-end features)
- AI / machine learning / applied LLMs
- Data / analytics / experimentation
- Or anything else you’d like us to highlight
- We can’t guarantee specific team placement, but we use this input to help guide matching wherever possible
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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